Protech Centralized Operations Coordinator

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
 

Essential Job Duties

• Create invoices from work orders submitted by field technicians 
• Daily dispatching logistics and coordinating on the go adjustments as needed
• Responsible for accurately charging customers for services rendered
• Attend marketing meetings and team engagement 
• Manage inbound calls; from customers and team members
• Manage email inbox, teams, and other methods of communicating across the business 
• Monitor technician movements in the field to ensure timely repairs and be able to give customers real time updates
• Answer customer questions regarding services provided, account information, and billing inquiries
• Provide digital lot walks and information around work to be performed daily
• Posting of accounts payable invoices
• Ensuring file accuracy and SOPs followed
• Other duties as assigned

Skill/Requirements

• High school Diploma or GED
• Minimum 3 to 5 years customer service experience
• Detail Oriented
• Extended and/or weekend hours maybe required
• Ability to learn multiple operating systems
• Demonstrate expert teamwork as well as the ability to work individually
• Ensure knowledge of billing practices and changes
• Ability to multitask
• Ability to handle escalated issues and negative situations
• Must have Professional phone etiquette
• Ability to learn multiple operating systems
• Self-starter and self-accountable and results driven

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.