Technical Supervisor

Cornelius Australia Pty Ltd.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Technical Supervisor is responsible for providing day‑to‑day technical support across the commercial food and beverage equipment portfolio. Your deep understanding of refrigeration, beverage, cooking and/or electrical systems is crucial for providing expert assistance to our equipment brands: Cornelius, Silver King, and Prince Castle.

Using your exceptional problem-solving skills and ability to convey complex technical details in a straightforward manner will be key aspects of your daily tasks This role supports the internal warehouse team, provides training and guidance to field technicians, and plays an active role in equipment trials and new equipment evaluations.

The Technical Supervisor ensures equipment performance meets operational, safety, and compliance requirements while driving continuous improvement in service quality.

Key Position Specific Responsibilities

• Provide technical support for commercial foodservice equipment, including diagnostics, troubleshooting, installation guidance, and performance analysis.
• Act as the escalation point for technical issues from technicians, warehouse staff, and customer service teams.
• Support development and updates of technical documentation, service manuals, and troubleshooting guides
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions involving mechanical, electrical, refrigeration, computer hardware and/or firmware.
• Coaching technicians and customers with equipment programming, calibration, and other necessary details to assist with diagnosis and repair, with the goal of a phone fix and/or self-help tools available on the website.
• Clearly document calls to provide call recap and clear instructions if an onsite technician is needed.
• Read, interpret wiring diagrams, schematics, and equipment parts breakdown.
• Collaborate internally and cross functionally to solve problem problems and troubleshoot unique situations and resolve high-level equipment issues.
• Work closely with warehouse team members to ensure accurate equipment configuration, testing, and preparation before dispatch.
• Assist with quality checks, equipment setup, assembly, and pre‑delivery inspections.
• Support spare parts identification, stock accuracy, and technical evaluation of returned components or warranty claims.
• Participate in equipment trials, new product introductions, and field test programs.
• Other duties as assigned.

Qualifications and Experience

• Certificate/Diploma/Degree in Refrigeration, Electrical or Electromechanical or related trade qualification (or equivalent experience).
• 3–5+ years in technical support servicing/maintaining commercial food and beverage equipment.
• Proficiency in reading, understanding, and interpreting electrical and plumbing schematics and prints.
• Demonstrated experience in technical training delivery (train‑the‑trainer or equivalent desirable).
• Proficiency in the safe and proper use of hand and power tools.
• Excellent written and verbal communication skills.
• Strong knowledge of equipment operation, electrical wiring, refrigeration and how to communicate step-by-step processes.

Skills and Attributes

• Team Player with a positive attitude.
• Willingness to embrace new technologies, ideas, and solutions to improve customer resolution.
• Ability to remain calm in a fast-paced environment and stressful situations.
• Hands on diagnostic and troubleshooting skills.
• Strong communication and training delivery abilities
• Follow established policies and procedures as outlined in Marmon Foodservice Technologies’ Quality Manual and associated documents.
• Interpret parts diagrams, manuals, and exploded views to correctly identify components and assemblies.
• Computers: proficiency in office software, especially products such as Microsoft Office

Who are we?

We are an industry-leading global manufacturer of premium commercial food and beverage equipment and supplies. With a longstanding, successful history in foodservice as well as worldwide product reach, Marmon Foodservice Technologies has built trusted partnerships with top brands, distributor partners, and business owners. From innovative and leading food and beverage equipment to full life-cycle service solutions.

At Marmon Foodservice Technologies we maximize equipment uptime. We do this by providing replacement parts, kits, excellent customer care, technical support, and value-added services.

Our culture is focused on encouraging a growth mindset for all employees and reinforcing desired behaviors through our shared values.

Marmon Foodservice Technologies Values

All employees are expected to conduct their work to align with MFT Values.

Character

• Do the right thing for people and communities we serve.
• Work hard and humbly for each other.
• Build trust through open, honest communication.

Courage

• Own our success and make a difference.
• Challenge the status quo.
• Be bold to make the tough decisions and take risks.

Creativity

• Innovation and simplicity determine our success.
• Growing through continuous learning.
• Relentlessly curious.

Community

• People are our greatest assets.
• Welcome diversity of people and ideas.
• Strong relationships make us better.

Working Conditions

The hours of work will be scheduled Monday - Friday ordinary hours of work are 38 hours per week, often structured as 7.6 hours per day.

Occasional travel will be required. 20kg load lifting is an occasional task associated with the role. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Acknowledgement

This job description describes the general nature and level of work performed by an employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.