About the role

Aplyr's Quick Take

This role is about supervising a team of hourly staff in the brokerage department, focusing on compliance with customs regulations and improving operational processes. You'll be managing daily workloads, training employees, and ensuring customer satisfaction while keeping up with industry changes. It's a management position that requires hands-on leadership.

Good fit

Ideal candidates have at least 5 years of brokerage experience, including 3 years in a supervisory role. You should be a self-starter with strong interpersonal skills and the ability to work independently.

Worth noting

The role requires a Customs Brokerage Certification, which may limit the candidate pool. Additionally, it involves a significant focus on compliance and customer engagement, which could be demanding.

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Job Description:

Brokerage Supervisor I is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. Brokerage Supervisor I maintains productivity and is well versed on international commerce and transportation industry changes. This position supervises hourly staff.

Job Description:

Responsible for supervision and managing the Brokerage team in KLIA and Johore
Responsible and accountable for overall brokerage operations in KLIA and Johore
Support Brokerage Management in implementing policies / resolving issue
Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates
Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations
Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required
Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations

Requirement:

Diploma or Bachelor’s Degree Logistic/Transportation, Others or equivalent.
Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills
Self-starter and able to work with minimum supervision
Possess relevant Customs Brokerage Certification.
Good presentation skills and able to conduct trainings
A good team player with excellent interpersonal communication skills

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Aplyr's read

UPS is a cornerstone of global logistics, employing diverse roles from operations to sales, for those who thrive in a fast-paced environment.
Synthesized from recent postings & public sources

What's promising

•UPS offers a vast global network, providing stability and growth opportunities.
•The company invests heavily in technology to enhance logistics efficiency.
•UPS provides diverse career paths, from logistics to corporate roles.

What to watch

•The fast-paced environment can lead to high stress levels.
•Shift work and non-traditional hours may impact work-life balance.
•Limited public information about diversity and inclusion initiatives.

Why UPS

•UPS's brown delivery trucks are iconic in the logistics industry.
•The company has a strong focus on sustainability and carbon reduction.
•UPS's internal promotion culture supports long-term career growth.

Aplyr’s read is generated by AI from public sources. Was it useful?

About UPS

UPS

ups.com

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United Parcel Service (UPS) is a global logistics and package delivery company, known for its extensive transportation network and supply chain solutions.