Area Freight Ops Manager II

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Job Description:

The Area Freight Operations Manager II is responsible for Freight Forwarding facility operations. He/She manages the processing of inbound and outbound domestic and international freight shipments and ensures governmental regulations and compliance requirements are met. This position manages the facility profit and loss (P&L) process, ensures proper staffing and expense controls, and supports revenue generation and business development activities. He/She monitors and ensures safety compliance and conducts facility and equipment safety and safety compliance training. This position oversees facility environmental management and ensures dangerous goods and hazardous materials shipments are properly handled. The Sr. Area Freight Operations Manager is responsible for multiple locations and facilities. He/She manages multiple operations within a gateway, or regional hub and has greater people and revenue management responsibilities. This position manages supervisors, specialists, and hourly employees within the department.

As a Freight Forwarding Operations Manager, your responsibilities also include:

• Project Planning and Execution: You will be in charge of planning, scheduling, and overseeing the execution of freight forwarding projects to ensure timely and cost-effective delivery of goods.
• Problem-Solving and Decision-Making: Addressing logistical challenges, resolving shipment issues, and making critical decisions to optimize routes and transportation modes for efficient operations.
• Collaboration with Cross-Functional Teams: Working closely with teams across procurement, customs compliance, and transportation to coordinate seamless operations and achieve business objectives.
• Leadership and Mentorship: Providing guidance to team members, fostering a culture of continuous improvement, and driving operational excellence through effective leadership.
• Process Improvement and Innovation: Identifying opportunities for process enhancements, implementing innovative solutions, and staying abreast of industry trends to drive operational efficiency.
• Technical or Customer-Facing Responsibilities: Handling customer queries, managing vendor relationships, and leveraging technology tools for effective shipment tracking and reporting.

Required Skills and Qualifications

To excel in this role, you should possess the following skills and qualifications:

• Technical Skills: Proficiency in logistics software, supply chain management systems, data analytics tools, knowledge of international shipping regulations, and familiarity with E2K and LOCUS systems.
• Educational Requirements: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Experience Level: Minimum of 5 years of experience in freight forwarding, logistics operations, or supply chain management roles, with demonstrated leadership capabilities.
• Soft Skills: Strong communication skills, problem-solving abilities, adaptability to changing environments, leadership qualities, and a customer-centric approach.
• Industry Knowledge: In-depth understanding of customs regulations, international trade compliance, Incoterms, and best practices in freight forwarding operations.

Other Criteria:

• Must be currently located in the same geographic location as the job - Required
• Schedule can vary depending on the business needs.

Job Level: 84 - Mid Manager

Job Grade: 30D

Working hours: Schedule can vary depending on the business needs.

Deadline to Apply: April 20th, 2026.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.