Sales Support Specialist, Hospitality

In This Role

• Support and strengthen Hospitality relationships by serving as a reliable, knowledgeable point of contact for customers, providing timely assistance and guidance throughout the order and fulfillment process 
• Oversee the end-to-end order workflow, including quotes, order entry, confirmation, and fulfillment coordination, ensuring accuracy and a seamless handoff between internal teams and customers  
• Communicate proactively with customers regarding pricing, product availability, lead times, specifications, and order status, ensuring clients remain informed and confident at every stage of the process 
• Collaborate cross-functionally with Accounting, Account Executives, Logistics, and Order Management teams to resolve issues, streamline processes, and deliver a consistently high level of service 
• Maintain accurate and well-organized account records within Microsoft Dynamics, documenting customer interactions, order updates, and key account details to support visibility and continuity across teams  
• Identify opportunities to improve internal processes and enhance the customer experience, contributing ideas that increase efficiency, clarity, and overall service quality   
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 2+ years of experience in a sales or account support environment, with exposure to managing customer relationships and supporting ongoing account needs   
• Proven experience working within a CRM platform to manage customer accounts, track activity, and maintain accurate records. Experience with Microsoft Dynamics 365 is a plus   
• Passionate about delivering an exceptional client experience by providing thoughtful, solution-oriented support that reinforces trust and reliability