About the role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.
This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA.
You Will:
- Be the primary point of contact to the sales team in the EMEA region.
- Manage daily operations and internal controls for the Deal Desk team.
- Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
- Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
- Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
- Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
- Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
- Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
- Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
- Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
- Ensure compliance with internal controls and work towards zero processing errors.
- Perform other duties as assigned.
- This is an Individual Contributor role
- Work timings would be EMEA Shift - 1PM IST - 10 PM IST
You Have:
- Bachelor's Degree in Business Administration or related business field preferred.
- Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals.
- Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
- Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
- Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
- Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
- Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
- Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Aplyr's read
Smartsheet empowers diverse teams through its real-time collaborative work management platform, attracting professionals focused on enhancing productivity and innovation across industries.
What's promising
- •Smartsheet's platform is known for its flexibility and user-friendly interface, boosting team productivity.
- •The company is expanding globally, hiring roles in Europe, India, and the Americas.
- •Smartsheet integrates automation, a key feature for modernizing workflows and increasing efficiency.
What to watch
- •Smartsheet faces intense competition from other established collaborative tools like Asana and Trello.
- •The company's success depends heavily on continuous innovation to stay relevant in a fast-evolving market.
- •Limited public information about Smartsheet's long-term financial sustainability and growth projections.
Why Smartsheet
- •Smartsheet offers a real-time platform that combines project management with automation capabilities.
- •The company supports a wide range of remote and hybrid work roles, reflecting its flexible work culture.
- •Smartsheet's focus on diverse industries allows it to cater to various market needs effectively.
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About Smartsheet
Smartsheet is a collaborative work management platform that enables teams to plan, track, automate, and report on work in real-time. By providing a flexible and user-friendly interface, Smartsheet enhances productivity and collaboration across various industries.
