Technical Program Manager, Reliability Engineering

About the Role

As our products scale and our systems grow in complexity, operational excellence becomes critical. We're looking for an experienced Technical Program Manager to own and evolve Anthropic's incident management program. You'll be responsible for how we detect, respond to, and learn from incidents. This includes building the processes, tooling coherence, and standards that ensure we operate reliably at scale.

You'll partner closely with reliability and infrastructure engineering teams, establish incident response standards, drive remediation accountability, and ensure we continuously improve from every incident. You'll also support broader reliability initiatives as they intersect with incident management.

Responsibilities:

• Own the end-to-end incident management program: response processes, escalation paths, communication standards, and remediation tracking
• Establish and run incident commander rotations, ensuring clear ownership and effective coordination during incidents of varying severity
• Drive followup accountability by defining how action items are captured, tracked, and completed across teams
• Partner with engineering teams to improve incident tooling coherence and adoption
• Lead incident review forums and ensure learnings are captured and acted upon
• Develop and maintain incident response documentation, playbooks, and training materials
• Coordinate with infrastructure and platform teams on reliability improvements driven by incident patterns
• Support broader reliability program initiatives, contributing expertise on incident-related workstreams

You may be a good fit if you:

• Have 7+ years of experience in technical program management, incident management, or site reliability engineering
• Have led incident response programs at a technology company, ideally in a high-growth or infrastructure-intensive environment
• Are comfortable participating in on-call responsibilities and leading incident response during high-severity events
• Have experience building and scaling operational processes from the ground up
• Excel at driving accountability and followthrough across multiple teams without direct authority
• Are highly organized with a knack for bringing structure to ambiguous situations
• Have strong communication skills, especially under pressure and when coordinating across technical and non-technical stakeholders
• Have a track record of improving reliability outcomes through process and tooling improvements
• Thrive in fast-paced environments where priorities shift and you're often working with incomplete information

Deadline to apply: None, applications will be received on a rolling basis.