Customer Experience Advocate

[Start Date As Soon As April 3rd, 2023]

 

Customer Experience Advocates are the voice of Carvana and spend the majority of the day on the phone, celebrating with customers, empathizing when things go wrong, resolving complex challenges when they arise, and creating an amazing, unforgettable car-buying experience for our customers. An advocate is the customer’s biggest champion and makes the process simple, seamless, and fun! We are urgently hiring Customer Experience Advocates to work in person at our Tempe headquarters.

Salary + benefits + perks:

• Competitive wage of $17 per hour
• As a Customer Advocate at Carvana, you have the opportunity for a $0.50 per hour pay increase every 3 months based on performance
• Opportunity for up to 12% merit-based hourly wage increase in year 1
• Available company-paid medical benefits + dental, and vision benefits
• 9 company-paid holidays and your birthday is a holiday
• 401K with company match
• Student loan repayment program
• Employee vehicle discount 
• Benefits for your pets
• Wellness programs for your physical, mental, financial, and social health
• Access to growth and development opportunities to expand your skill set and drive your career
• A seat at one of the fastest-growing companies in the country, disrupting a trillion-dollar industry

What we require:

• High school diploma or GED equivalent
• Previous customer service experience
• Must be able to read, write, speak, and understand English.
• High emotional intelligence and the ability to de-escalate challenging situations
• Critical thinking skills and the ability to make appropriate judgment calls
• Passion for the work we do and the impact we are making within our industry
• Strong learning agility – The ability and willingness to learn new things
• Tech savviness – You can navigate multiple systems, learn new tools, and effectively troubleshoot
• Resilience – We like fast learners that take ownership in their role!
• Willingness to embrace new challenges every day – Adaptabil