Operations Engineer, Corporate IT

Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

 

Why is this role important to Field Nation?
The Operations Engineer, Corporate IT, is a key member of the Corporate IT team responsible for maintaining the performance, reliability, and security of Field Nation’s corporate technology environment. This role focuses on the day-to-day monitoring and support of IT systems, applications, conferencing equipment, and network infrastructure to ensure seamless operations for all staff.
The ideal candidate will bring strong technical troubleshooting skills and hands-on experience with systems management platforms such as Addigy and SureMDM. Responsibilities include resolving help desk tickets via Jira Service Desk, supporting corporate applications like Microsoft 365, Google Workspace, Zoom, Okta, and Slack, and enforcing security best practices across all systems.
This role also plays a critical part in IT lifecycle management by preparing, deploying, and decommissioning corporate computer systems. The Operations Engineer, Corporate IT, will work collaboratively with other Corporate IT staff to implement new technologies, drive process improvements, and support scalable, secure IT operations in a hybrid work environment.