About the role

Service Desk Analyst

Req number:

R7803

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have strong experience with Microsoft Windows 10, strong work with windows server, active directory, and office365, and are looking for your next career move, apply now.

Job Description

We are looking for a Service Desk Analyst to assist customers with computer and application issues, determine root causes, and perform necessary troubleshooting and resolution. This position will be full-time contract and remote, with an initial onsite training period in Trenton, NJ.

What You’ll Do

Provide first-response help desk support to customers and end users
Troubleshoot and resolve hardware, software, and application issues
Log incoming problems, requests, and resolutions in accordance with procedures
Maintain knowledge of operating environments, tools, and applications
Support AOC business applications and IT operations activities
Provide site support and assist with project-specific assignments
Communicate effectively with end users, explaining technical issues clearly
Provide timely follow-up updates in accordance with support policies
Ensure all resolved issues are properly documented

What You'll Need

Required:

Experience with Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365
Strong verbal and written communication skills
Ability to troubleshoot technical issues in a fast-paced environment
Experience logging and tracking help desk tickets
Experience using Outlook (email) – 2 years
Data entry experience – 3 years
Experience working with end users in high-pressure situations

Preferred:

2-year college degree or equivalent technical study
Experience with Microsoft Excel, Word, and Visio
Experience working in a help desk or IT support environment
Ability to organize, prioritize tasks, and meet deadlines

Physical Demands

Ability to safely and successfully perform essential job functions consistent with ADA and applicable standards
Sedentary work involving extended periods of sitting and occasional movement for meetings or training
Ability to perform repetitive computer tasks using a keyboard, mouse, and monitor

#LI-KW1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$21 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Aplyr's read

CAI is a diverse technology and consulting firm known for its inclusive hiring practices and focus on neurodiverse talent, attracting professionals in various tech roles.
Synthesized from recent postings & public sources

What's promising

•CAI prioritizes hiring neurodiverse talent, offering unique opportunities for underrepresented groups.
•The company provides a wide range of tech roles, from data analysis to software development.
•CAI's commitment to diversity is reflected in its varied and inclusive job offerings.

What to watch

•Limited public information about CAI's long-term career advancement opportunities.
•The company's global presence may lead to inconsistent work culture across locations.
•Potential candidates might face challenges due to the company's rapid role diversification.

Why CAI

•CAI's Neurodiverse Solutions program is a standout initiative in the tech industry.
•The company offers specialized roles like Databricks Genie & Power BI Copilot Technical Lead.
•CAI's focus on diverse hiring extends to bilingual and part-time positions.

Aplyr’s read is generated by AI from public sources. Was it useful?