Service Concierge

Your next opportunity awaits at Fletcher Jones Motorcars. We are hiring a Service Concierge to join our team.

The Service Concierge is responsible for greeting and directing guests upon arrival to the service department, assisting with the check-in process and arranging transportation as needed. The successful Service Concierge is comfortable multi-tasking to meet Guest Experience needs. This may include light automotive service such as tire pressure correction, fluid level top off, light bulb replacement and license plate installation.

Responsibilities

• Greet and assist guests upon arrival for their visit to the service department.
• Provide administrative support for the Service Department.
• Receipt and close repair orders and act as a cashier confirming accuracy of payment and issuing receipts and accompanying paperwork as needed.
• Interact with each customer and follow up as needed in a timely and effective manner.
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately.

Qualifications

• Valid in-state driver’s license and clean driving record
• High School Diploma or equivalent
• Previous experience in a related role preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay: $23 per hour. This position is also eligible for hourly compensation up to an additional $3 per hour based on performance.