About the role
The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites.
This role reports to the Field Service Engineering Manager. We are looking to hire someone currently located in Germany. Proximity to southern Germany—particularly around Nuremberg, Regensburg, or Ansbach, including areas closer to the eastern border—is preferred but not required.
Please note: A valid German passport is required for this role.
Responsibilities:
- Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades.
- Familiarizing customer of product usage and care
- Develop processes and documentation for standard service actions
- Recognize trends and patterns in field failures and feedback to the development team to drive future designs
- Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
- Provide support to engineering and manufacturing teams as needed
- Availability for occasional off-hours calls and work
- Ability to travel Internationally
Requirements:
- 5+ years of relevant experience
- BS in engineering field preferred but not required
- Must have hands-on approach
- Ability to read electrical schematic and mechanical drawings
- Excellent verbal and written communication skills in both German and English
- Strong troubleshooting skills with mechanical/electrical systems
- Strong customer service experience required
- Personal car required
- Passport required
You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
By clicking the “APPLY FOR THIS JOB” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.
#LI-Remote #LI-MRWC
By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.
Aplyr's read
Carbon Inc is a leader in digital manufacturing, attracting tech-savvy professionals passionate about pioneering 3D printing innovations with its unique Digital Light Synthesis technology.
What's promising
- •Carbon's proprietary Digital Light Synthesis technology sets it apart in the 3D printing industry.
- •The company focuses on creating high-quality, durable parts, appealing to industries needing reliable manufacturing solutions.
- •Recent hiring for diverse roles indicates growth and investment in various business functions.
What to watch
- •The niche focus on Digital Light Synthesis may limit market adaptability.
- •High dependency on proprietary technology could pose risks if competitors innovate similar solutions.
- •The company's rapid expansion may strain existing resources and infrastructure.
Why Carbon Inc (3D Printing)
- •Carbon's integration of software and hardware in 3D printing is distinctive.
- •The emphasis on durable, high-quality parts differentiates Carbon from other 3D printing firms.
- •Carbon's approach to digital manufacturing challenges traditional production methods.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Carbon Inc (3D Printing)
Carbon is a technology company that specializes in digital manufacturing and 3D printing solutions, focusing on creating high-quality, durable parts using its proprietary Digital Light Synthesis technology.
