Network Relationship Specialist

About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday
Office location: Dallas - 2801 North Central Expressway, 11th Floor 27524

Position Overview:

In this role, you will be the primary bridge between our camp brand partners and our software ecosystem. As a proactive and organized Network Relationship Specialist, your mission is to ensure that camp providers are successfully integrated into our platform, maintain healthy long-term partnerships, and resolve complex challenges with a solution-oriented mindset. You’ll act as a dedicated advocate for our partners, ensuring their services are accurately represented while influencing our product roadmap to better meet the needs of the childcare industry.

What You'll Be Working On:

• Provide Strategic Support: Act as the dedicated point of contact (POC) for camp brands, helping them optimize their presence on our platform and meet shared goals.
• Lead Implementation Management: Oversee the technical onboarding of network providers, ensuring their services are accurately and efficiently integrated into our CSR and Salesforce systems.
• Resolve Escalations: Serve as the first point of contact for client concerns, communicating feedback to the partner network in a timely manner and collaborating on long-term strategy to ensure quality.
• Advocate for Product Evolution: Collect partner feedback and data to influence our product roadmap, ensuring our systems evolve to meet the specific needs of the childcare industry.
• Drive Retention & Growth: Monitor partner “health” metrics and proactively engage with brands to prevent attrition and identify opportunities for expanded collaboration.
• Manage Partner Lifecycles: Own the end-to-end relationship for camp brand partners, ensuring they feel supported and empowered within the Care.com ecosystem.

What You’ll Need to Succeed:

• 2–4 years of experience in Account Management, Partner Success, or high-level Customer Service.
• Strong Communication Skills: Ability to clearly and successfully articulate Care’s needs to partners regarding fulfillment, compliance, and CSAT.
• Expert Problem Solving: Strong de-escalation skills with the ability to remain calm and professional under pressure.
• Technical Savvy: Comfort navigating new systems, APIs, or reporting tools to ensure seamless technical integration.
• Exceptional Organization: A background in project management with the ability to juggle multiple brand launches simultaneously without dropping the ball.
• Proactive Mindset: You are someone who loves "figuring things out" and feels energized by turning a frustrated partner into a brand advocate.

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Annual Salary Range: $55,000 to $65,000.

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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