Internal Communications Systems Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

We're seeking an Internal Communications Systems Manager  who will serve as the strategic driver and technical expert behind the digital platforms that connect and engage JLL's global communications. This role blends platform management expertise with communication strategy, using data insights and user experience that inform and inspire our colleagues worldwide.

The Internal Communications Systems Manager operates as both a platform specialist and digital strategist, managing our enterprise communication tools, optimizing how systems work together, and exploring emerging technologies including AI and collaboration applications. This role requires strong technical skills with Microsoft 365, email platforms, and analytics tools, combined with an ability to create digital experiences that work seamlessly for diverse global audiences while driving real engagement.

Reporting to the Director of Internal Communications, Content & Channels, this role supports our digital channel strategy by combining platform expertise, data-driven decision-making, and innovative thinking to connect our people at scale.

What your day-to-day will look like:

• Manage and optimize JLL's communication platforms including Poppulo email system, SharePoint 365 intranet (Connect), Viva Engage, digital signage, and emerging AI tools to create integrated colleague experiences
• Troubleshoot platform issues and ensure our Microsoft 365 tools work together smoothly, partnering with IT to resolve technical challenges and improve system performance
• Dive deep in the detail of people data and segmentation in order to manage audience targeting.
• Oversee Connect Homepage as our digital front door, managing content organization, personalization features, and user experience across all devices
• Manage global digital signage network, coordinating content scheduling and delivery across office locations in multiple formats
• Support the development of dashboards using Power BI and other tools to track engagement metrics, understand user behavior, and measure platform performance across all channels
• Help create automated reports that surface key insights, spot trends, and help the Internal Communications team make smarter decisions about our digital strategy
• Work with our Internal Content Manager to help produce and share compelling content.
• Work with our Internal Content Manager to drive the production of our global JLL Connected newsletter, working with multiple global stakeholders on a tight editorial cycle. Striving for high engagement and understanding key learning from performance data trends.

Required Qualifications / Experience:

• Bachelor's degree in Communications, Information Technology, Digital Marketing, or related field
• 5+ years managing enterprise communication platforms, email marketing systems, or digital workplace tools in mid-to-large organizations
• 3+ years hands-on SharePoint 365 experience building and managing sites, including site setup, content organization, permissions, and Modern SharePoint features
• Strong experience with enterprise email platforms (Poppulo preferred, or similar tools like Eloqua, Bananatag, Marketo) including campaign setup, audience segmentation, and performance tracking
• Proficiency with analytics tools (Power BI, Tygraph) and ability to build dashboards, analyze data, and translate insights into action
• Experience working with Microsoft 365 tools including Teams, Viva, and Power Platform (Power Automate, Power Apps)
• Track record managing technical projects like platform launches, system updates, or digital initiatives in complex organizations

Preferred Skills and Experience:

• Experience with large scale enterprise tools in communications or content delivery
• Experience with digital signage or content management systems
• Microsoft 365 or platform certifications / strong experience
• Experience creating digital solutions for mobile or non-desk-based employees
• Proactive and strategic thinker who can balance day-to-day platform management with long-term channel strategy development.
• Technical proficiency combined with editorial sensibility and attention to user experience design.

+ Any or all of the below

• Data-driven and analytical mindset, comfortable mining and analyzing metrics to shape channel strategy and optimization decisions.

• Natural stakeholder relationship builder who thrives on collaboration and can lead networks of contributors while having challenging conversations when needed.
• Excellent problem-solver with strong troubleshooting skills and ability to optimize platform functionality for diverse global audiences.
• Understanding of digital engagement trends and emerging technologies, particularly in corporate environments.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

92,000.00 – 100,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.