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Job Description:

The IT Support Specialist role will work with the Regional IT Support Coordinator to provide end user technical support as well as support for conference room technology, hardware and asset management, office moves, and other technology-related services. This role is hands-on and requires professionalism, dependability, strong customer service skills, and a "no job too big or small" attitude. The ideal candidate is detail-oriented, adaptable, and team-focused, with the ability to support both technology and logistical needs. Technical troubleshooting, ensuring smooth office operations, and delivering reliable, client-focused service are essential to this role.

Key Responsibilities:

• Under the guidance of the Regional IT Support Coordinator, provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach.

• Assist with office moves, including disconnecting, reconnecting, and setting up equipment in new locations.

• Manage and maintain hardware inventory, ensuring accurate tracking and timely distribution.

• Monitor, maintain, and update the support ticket queue to ensure timely resolution of all requests.

• Perform routine hardware checks on printers, copiers, and other equipment.

• Assist with troubleshooting and resolving issues on desktops, laptops, printers, phones, and peripherals.

• Support hardware deployments, software installations, and equipment swaps.

• Respond to end-user requests via phone, email, or ticketing system in a timely and professional manner.

• Communicate effectively with client staff and team members regarding timelines, updates, and challenges.

Experience & Requirements

• High School Diploma or equivalent.

• Basic troubleshooting of desktops, printers, and AV equipment.

• A minimum of 1 year of professional experience (client-facing support is preferred).

• Law firm experience highly preferred.

• Knowledge of IT security best practices preferred.

• Strong organizational skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work independently while maintaining a collaborative, team-player mindset.

• Working knowledge of Microsoft Office (Outlook, Word, Excel).

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit opensitybenefits.com.

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.