HR Benefits Specialist

As a Benefits Specialist, you will deliver outstanding customer service to a broad range of employee and retiree groups delivering support in the key areas of: health and welfare, retirement, life insurance, disability and other benefits. You work in a fast-paced team call center environment and use email, case system and telephonic communications to resolve issues and inquiries with sensitivity, compassion and discretion!

Key Responsibilities

• Assist all U.S. customers by educating them on the PPG benefit plans using the Benefits Service Center training tools and resources that support the plan design/policy while also maintaining company compliance with ERISA, COBRA and HIPAA;

• Support all U.S. customers by problem-solving their inquiries utilizing appropriate parties as needed, such as vendors, COEs, third party administrators;

• Assist all U.S. participants with enrollment processes including guiding them through the enrollment system and educating them on their benefit plans/options;

• Deliver accurate and concise responses in English through verbal and written communications that are clearly understood by the customer;

• Document all inquiries using the case management tool within the Benefits administration system;

• Recognize and report unusual events or inconsistencies to designated team member/team lead within the Benefits Service Center;

• Conduct ongoing review of Benefits Service Center training tools and resources for continuous improvement within the team;

• Maintain the service standard requirements of the team;

• Support all needs of the Benefits Service Center, such as helping other team members and

Qualifications

• High school degree in HR, or equivalent

• 2-4 years of experience as a customer service representative in a call center environment;

• 1-2 years of experience in the key areas of health and welfare, retirement, life insurance, disability and other benefits is preferred;

• Ability to deliver high quality customer service in a professional manner;

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.