Team Leader - Order Management Support

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About the Role

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide.

As an Order Management Support Team Leader, you will play a critical leadership role within our Customer Service & Order Management organization, leading a team that supports customers across multiple European markets.

This position combines people leadership, operational excellence, and continuous improvement. You will be responsible for developing and coaching your team, ensuring exceptional service delivery, driving employee engagement, and identifying opportunities to simplify processes and improve operational efficiency.

This opportunity is ideal for an experienced people leader—or an aspiring leader with strong operational expertise—who enjoys developing talent, driving results, and creating scalable, customer-focused operations within a dynamic international environment.

Why Join Our Budapest Team?

Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries, functions, and business divisions. Here, you'll have the opportunity to lead an experienced team, contribute to operational transformation initiatives, and make a meaningful impact on both employee engagement and business performance.

You'll join a collaborative leadership team that values ownership, autonomy, innovation, and continuous development while supporting one of the world's leading science organizations.

What You'll Do

Team Leadership & People Development

• Lead, coach, and develop a team of Customer Service and Order Management professionals

• Foster a positive, engaged, and high-performing team culture

• Conduct regular performance discussions, development planning, and coaching sessions

• Support recruitment, onboarding, succession planning, and talent development activities

• Promote accountability, ownership, and continuous learning across the team

• Help team members navigate challenges while maintaining engagement and motivation

Operational Leadership

• Oversee daily order management support operations across multiple European markets

• Ensure achievement of key operational performance indicators, including service levels, quality, productivity, and customer satisfaction

• Manage complex customer situations and escalations, supporting timely and effective resolution

• Monitor workload distribution and resource allocation to ensure operational efficiency

• Partner closely with internal stakeholders to support customer needs and business priorities

Process Improvement & Continuous Improvement

• Identify opportunities to simplify processes and improve operational effectiveness

• Drive automation, standardization, and scalable ways of working

• Lead and support continuous improvement initiatives and operational projects

• Use data and reporting insights to identify trends, risks, and opportunities

• Encourage innovation and proactive problem-solving within the team

Stakeholder Management & Reporting

• Collaborate with Sales, Finance, Logistics, Supply Chain, Marketing, and other internal teams

• Build strong relationships with stakeholders across the organization

• Prepare, analyze, and communicate operational reports and performance metrics

• Support leadership discussions through data-driven recommendations and insights

What We're Looking For

• Bachelor's Degree in Business Administration, Management, or a related field, or equivalent professional experience

• Experience within Customer Service, Order Management, Customer Operations, Shared Services, Supply Chain Operations, or a similar environment

• Ideally min. 2 years of previous leadership experience gained through direct people management, team leadership, SME responsibilities, mentoring, coaching, or leading operational initiatives

• Demonstrated ability to influence, develop, and support colleagues in a team environment

• Excellent English communication skills, both written and spoken

• Strong stakeholder management and relationship-building capabilities

• Advanced Excel skills and experience working with operational reporting and data analysis

• Strong analytical and problem-solving abilities

• Ability to prioritize effectively and manage multiple competing demands

• Experience driving process improvement, automation, or operational excellence initiatives

• Customer-focused mindset combined with strong operational awareness

• Ability to work independently and make decisions with a high degree of ownership

Preferred Qualifications

• Direct people management experience

• Experience leading Customer Service, Order Management, Customer Operations, or Shared Services teams

• Experience with SAP or other ERP systems

• Experience managing operational KPIs and service delivery metrics

• Exposure to continuous improvement methodologies or transformation projects

• Experience supporting multiple countries or international market

What We Offer

• Competitive compensation package and annual performance bonus

• Comprehensive benefits package including private healthcare, insurance coverage, pension contribution, and wellbeing programs

• Hybrid working model with 3 office days per week

• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options

• Complimentary language courses and access to extensive learning and development opportunities

• Leadership development and internal career growth opportunities

• Company mobile phone and team-building activities

• Modern office environment on Váci út with complimentary coffee, tea and refreshments, employee parking, relax areas and excellent public transport connections

• Family-friendly benefits and flexible working arrangements that support work-life balance

• A supportive, inclusive and collaborative workplace culture

Ready to Lead and Make an Impact?

Join a global organization where your leadership helps deliver exceptional customer experiences, develop talented teams, and drive operational excellence that supports scientific innovation around the world.

If you're looking for a role where you can lead, influence change, and grow your career within an international environment, we'd love to hear from you.