Executive - Front Office

Job Title

Executive - Front Office

Job Description Summary

Job Description

1.    Role Purpose:
The Front Office Executive is responsible for managing the reception and front desk operations, ensuring a positive visitor experience, and supporting day to day administrative and coordination activities at the site.

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Key Responsibilities:
•    Front Desk & Visitor Management
•    Greet and welcome visitors, guests, and clients in a professional and courteous manner
•    Manage visitor entries, ID issuance, and access control as per site security protocols
•    Coordinate with security for visitor movement and approvals
•    Handle incoming and outgoing courier, parcels, and mail
•    Communication & Coordination
•    Attend and direct incoming calls to the concerned departments
•    Maintain communication with internal teams, vendors, and facility staff
•    Respond to general inquiries and escalate issues when required
•    Helpdesk & Administrative Support
•    Log service requests and complaints in the helpdesk system (if applicable)
•    Coordinate with housekeeping, security, and engineering teams for issue resolution
•    Maintain front office records, registers, and reports
•    Assist in meeting room bookings, guest seating, and administrative arrangements

•    Client & Employee Support
•    Support onboarding of new employees and managing guest visits
•    Ensure smooth coordination during client visits, audits, and reviews
•    Maintain high service standards and professionalism at all times
•    Compliance & Hygiene
•    Ensure reception and front office area is well maintained, clean, and presentable
•    Adhere to company policies, safety norms, and confidentiality standards
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•    Educational Qualification
•    Graduate / 12th Pass (Graduate preferred)
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•    Experience
•    1–3 years of experience in a front office, reception, or customer service role
•    Experience in corporate offices, IT parks, or facility management setups preferred
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•    Required Skills & Competencies
•    Good communication skills (English, Hindi & local language preferred)
•    Pleasant personality with customer focused attitude
•    Basic computer knowledge (MS Outlook, Excel, Word)
•    Ability to multitask and handle work pressure
•    Professional appearance and telephone etiquette

 

 

 

INCO: “Cushman & Wakefield”