Senior Solution Delivery Consultant

We are seeking a client-focused Implementation Consultant to support the build, testing, and deployment of healthcare technology solutions. This role partners closely with clients and cross functional teams to analyze workflows, solve complex system and process challenges, and ensure successful project outcomes. The ideal candidate thrives in a fast-paced, ambiguous environment, brings strong communication and problem-solving skills, and is motivated to grow expertise in healthcare IT implementations.

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Responsibilities

• Prepare and perform system build, testing, and conversion project tasks using the implementation methodology
• Test and troubleshoot configurations to improve solution functionality in a variety of client environments
• Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies
• Identify and report solution status, risks, and issues to the client and project leadership
• Work with cross-functional teams to provide complex issue resolution and resolve escalation management issues
• Assist clients and project teams in the current state analysis of department workflows
• Support system configuration and testing efforts related to financial, billing, or revenue cycle workflows as part of broader solution implementations
• Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and generate documentation for best practices in methodology

Qualifications

Required

• Bachelor's degree or equivalent, relevant work experience
• At least 1 year of health care information technology, systems management implementation, or consulting working experience
• Written and verbal communication skills
• Decision-making skills
• Flexibility
• Comfort with ambiguity
• Willingness to learn and adapt in a fast-paced, client-facing environment

Preferred

• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.)
• Experience with healthcare financial systems or revenue cycle management processes (e.g., billing, claims, payer workflows)

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones, and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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