About the role
Position Summary...
This position is responsible for timely and accurate responses/solutions to both our phone and email requests from our internal/external customers including insights reports, while meeting strict deadlines on a daily/weekly basis.What you'll do...
1. Communicate with carriers, DC teams, Store Support Centre (SSC) & Stores via telephone and email exercising a high level of urgency.
2. Escalation point – provide assistance and escalation when required for stores.
3. Accurately document a variety of customer requests via the Salesforce CRM system to ensure full circle resolution on all requests, while following policies and SOP’s
4. Prepare National reports (store delivery schedules, off schedule, daily load reports, etc.) for all DCs within specified deadlines.
5. Carrier delay reporting, ensuring store notification and follow up by tracking load arrivals and departures daily and research late deliveries.
6. Complete trailer load revisions or temporary delivery window blockings.
7. Assist Stores/Carriers/DCs with special events planning, emergency preparation and resolution (refrigerated truck requests, temperature integrity scripts, storage trailers, trailer accidents, product recalls, planned and unplanned power outages).
8. Processing walmart ecommerce escalations through tracking, rescheduling deliveries and resolve issues by addressing errors.
The rate of pay for this position starts from $25.34/hr.
Le taux horaire pour ce poste débute à 25.34 $/h.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 18 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
6800 Maritz Drive, Mississauga, ON L5W 1W2, CanadaAre you currently a Walmart associate?
Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
Aplyr's read
Walmart is a retail giant offering diverse roles from logistics to customer service, attracting those who thrive in fast-paced, large-scale environments.
What's promising
- •Walmart offers extensive career advancement opportunities due to its vast global operations.
- •The company provides competitive wages and benefits, especially for entry-level positions.
- •Walmart's commitment to sustainability initiatives is increasingly attracting environmentally-conscious employees.
What to watch
- •High employee turnover is a persistent issue, particularly in entry-level positions.
- •Walmart has faced criticism for its labor practices and employee treatment.
- •The fast-paced work environment can be stressful and demanding for some employees.
Why Walmart
- •Walmart's scale allows for a wide variety of job opportunities across multiple sectors.
- •The company is a leader in retail technology and innovation, investing heavily in e-commerce.
- •Walmart's global presence provides unique opportunities for international career growth.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Walmart
Walmart Inc. is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores.