About the role

Position supports the Correspondent Account Executive covering Southern California, Arizona and Nevada. Working hours required are in range of Pacific time zone business hours in order to provide sufficient client support.

Responsibilities:

Coordinates with Account Executive on completion of specific tasks including prospecting for new clients, providing new client orientations, annual renewals, and administrative tasks. Also works with Client Performance and Execution(CPE) analyst to identify and address client quality trends
Serves as point of contact for all client escalations, including but not limited to loan level transactional issues, Portal access/support, billing questions, channel initiative follow up, Risk/QC rebuttals, outstanding document disputes.
Consistent proactive communication with both external clients and internal partners that includes (but not limited to) facilitating monthly client business review/quality review calls, frequent communication with correspondent lenders providing support for the client as needed.

Provide feedback to CPE and related client support regarding lender pipelines regarding

- opportunities for improvement of loan manufacturing quality.

- correction of non-compliance issues

Assist the Account Executive in obtaining incremental volume from existing clients as well as prospecting for new clients/volume within the territory.
Provide a superior client experience to lenders, including but not limited to post-purchase issue resolution, funding issues, and consumer servicing inquiries.
Responsible for the initial setup/maintenance of Correspondent Lending Portal site administrative users.and regular maintenance all lender contact information in Salesforce.com.
Other ad hoc tasks or projects may be assigned as needed.

Qualifications:

2-5 years correspondent lending originations experience (specifically sales support and operations experience)
Superior oral and written communication skills
Proven ability to build and strengthen relationships with internal partners and external clients.
Proficient in MS Word, Excel and PowerPoint. Experience with Salesforce.com desired.

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Product Sales

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Time Type:

Full time

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Primary Location:

Telecommuter Missouri United States

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Primary Location Full Time Salary Range:

$71 220,00 - $99 380,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

jun 19, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Aplyr's read

Citigroup is a global financial services leader offering diverse roles, attracting professionals in finance, technology, and operations seeking international exposure and advancement.
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What's promising

•Citigroup's global presence offers employees opportunities for international career advancement.
•The company invests heavily in technology, providing roles for tech-savvy professionals.
•Citigroup's diverse services allow for career growth across multiple financial sectors.

What to watch

•Citigroup has faced regulatory challenges impacting its operations and reputation.
•The company's size can lead to bureaucratic processes that slow decision-making.
•Citigroup's restructuring efforts may create uncertainty in job stability.

Why Citigroup

•Citigroup's extensive global network differentiates it from many competitors.
•The firm's commitment to innovation is evident in its technology-driven roles.
•Citigroup offers specialized roles requiring language skills, such as Japanese-speaking positions.

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About Citigroup

Citigroup

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Citi, also known as Citigroup Inc., is a global financial services corporation that provides a wide range of financial products and services to consumers, corporations, governments, and institutions.