Who You Are

You are passionate about strategizing with customers on their HR challenges and care deeply about the customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive team improvements. You are comfortable speaking directly with customers about challenging situations, and do so with empathy and ingenuity. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. 

As a Senior HR Consultant, you will serve customers directly to meet their HR goals and support our HR Consulting strategy. You will develop proactive, educational initiatives and improve Justworks’ HR tools, content, and experiences, in concert with stakeholders across the Customer Success Organization, Revenue Operations, Legal, Marketing, Sales, and Product teams. You will serve as a team leader, lending your expertise and mentorship to new hires and less senior team members. 

Your Success Profile

What You Will Work On

• Provide strategic HR guidance for assigned customers – including strategic assessments + action plans, handbook review, proactive HR compliance guidance, and program development – to help them achieve their HR and business goals
• Serve as primary point of contact for assigned customers, educating them on HR best practices and working through creative solutions to effectively answer their complex HR questions
• Coach and mentor fellow HR Consultants, supporting them in their day-to-day work, and providing quality assurance feedback
• Balance time spent on customer-facing interactions and on deliverables for customers
• Create HR-related content, tools, and experiences, for external and internal uses
• Work with other consultants on optimizing efficiencies across the entire team, including the integration of AI tools
• Manage longer-term projects – such as our customer compliance newsletter and customer learning opportunities (such as webinars) – inclusive of scoping, providing feedback and inputs, and setting and meeting deadlines 
• Partner with Legal, Product, and Revenue teams on upcoming employment legislation – how it impacts Justworks customers and how we will best support them through change
• Explain complicated compliance and HR concepts in simple, user-friendly terms
• Display a high level of professionalism and compassion when working with each account on sensitive matters
• Perform other related duties as assigned

How You Will Do Your Work

As a Senior HR Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Culture and change champion - owning and balancing the conflicts between standing still and moving forwards; believes in, helps