Field Implementation Manager

Location: Remote (U.S. or Canada, near a major airport)

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About Numa

Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast.

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The Role

As a Field Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll spend most of your time on-site launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success.

This isn’t a behind-the-desk job. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout.

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What You’ll Do

• Lead onsite go-lives and ensure smooth, successful launches

• Train dealership staff across roles with clear, hands-on, and engaging sessions

• Partner with dealership leaders to highlight the long-term business value of Numa

• Document launch outcomes and transition accounts to our Performance Architect team

• Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience

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What We’re Looking For

• 1+ years of customer-facing experience in training, onboarding, service, or support (internships/part-time welcome)

• Strong communication and presentation skills; able to command a room and adapt to any audience

• Tech-savvy, quick to learn new systems and tools

• High emotional intelligence; able to build trust quickly in fast-paced environments

• Excited to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport)

Bonus points for: