About the role

Aplyr's Quick Take

This role is a hands-on technical position focused on developing and implementing AI-driven solutions for contact centers using the NICE CXone platform. You'll be coding, testing, and collaborating with various teams to enhance AI capabilities in client environments. It's primarily an individual contributor role with some client-facing responsibilities.

Good fit

Ideal candidates have strong technical backgrounds in AI and contact center technologies, with experience in programming languages like C# or Python. You should thrive in fast-paced settings and be comfortable working independently while also collaborating with teams.

Worth noting

The role emphasizes both technical skills and client interaction, which may appeal to those who enjoy a mix of coding and customer engagement. The spec mentions a focus on continuous improvement and innovation, suggesting a dynamic work environment.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The NICE AI Senior Consultant is responsible for the development, testing, and delivery of AI-driven contact center solutions within the NICE CXone ecosystem.

This is a hands-on technical role focused on implementing and enhancing AI platforms such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS environments. The consultant will work closely with cross-functional teams to design, build, test, and support scalable AI-enabled contact center solutions.

Key Responsibilities

• Design, develop, and implement NICE Proactive AI Agent solutions

• Implement AI platforms such as Omilia and Cognigy

• Develop enhancements and features within the NICE CXone environment

• Code, test, and deliver high-quality software solutions

• Perform unit testing, code reviews, and defect resolution during QA cycles

• Support production environments and troubleshoot issues

• Collaborate with project managers, system analysts, and development teams

• Participate in client meetings, demos, and technical discussions

• Contribute to future product enhancements and innovation initiatives

• Deliver projects within scope, timelines, and quality standards

Technical Expertise

• Strong hands-on experience with NICE CXone

• Experience with NICE CXone Studio (preferred)

• Knowledge of Contact Center as a Service (CCaaS) platforms

• Experience with IVR/ACD, VoIP, Email, SMS, and Chat systems

• Proficiency in one or more of the following:

C# / ASP.NET

JavaScript

Python / Java / C++ (preferred)

• Experience developing real-time systems

• Understanding of enterprise-level CCaaS architecture

• Network infrastructure knowledge

Competency

Personal

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced environment

• High ownership and accountability

• Strong communication skills

Leadership

• Excellent customer-facing presentation skills

• Ability to develop solution pitches and demo experiences

• Exercises autonomy in determining objectives and engagement approaches

• Collaborates effectively within cross-functional teams

Operational

• Manage multiple development tasks simultaneously

• Deliver projects on time and within quality expectations

• Support continuous improvement and innovation initiatives

Technology Stack

• NICE CXone & CXone Studio

• NICE Proactive AI Agent

• Omilia

• Cognigy

• ASP.NET (C#, VS.Net, XML, Web Services)

• JavaScript

• IVR / ACD / VoIP technologies

• Email, SMS, Chat integrations

• Real-time system development

Education, Experience and Certification

• Bachelor’s degree in Computer Science, IT, or Engineering (preferred)

• 3+ years of experience in CCaaS and/or Unified Communications environments

• 3+ years of software development experience (JavaScript, Python, Java, C++, C#)

• 3–4 years of ASP.NET development experience

• 3–4 years of JavaScript experience

• Experience with enterprise-level CCaaS architectures

• Strong team player with ability to thrive in dynamic environments

Skills & Tags

python java javascript ai product design

Aplyr's read

TTEC Digital specializes in customer experience technology, offering digital transformation services to enhance client engagement. It's ideal for tech-savvy professionals in customer-focused roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on digital transformation in customer experience management.
•Diverse range of roles from technical to strategic positions.
•Opportunities to work with leading technology platforms like AWS, Microsoft, and Google.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high-pressure environment due to client demands in digital transformation.
•Frequent need for specialized technical skills may limit broader career mobility.

Why TTEC Digital

•Expertise in integrating major technology platforms for customer experience solutions.
•Specialized roles in cutting-edge technologies like NICE CXone and Five9 VCC.
•Focus on high-level strategic roles, such as Vice President Digital Sales Executives.

Aplyr’s read is generated by AI from public sources. Was it useful?

About TTEC Digital

TTEC Digital

ttecdigital.com

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TTEC Digital is a customer experience technology and services company that helps organizations improve their customer engagement through digital transformation.