About the role
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
As a member of the Technical Support Engineering Team, we are the front line at Outreach who interact with more customers than anyone else in the company. We are the face of Outreach and own that we are the voice of the customer. We are driven to recognize patterns and champion results - whether they be process updates, product investments or training for our own team. But every pattern begins with one conversation - and we have the commitment, empathy, urgency and expertise to meet every interaction with the respect everyone deserves.
The Role
The Technical Support Engineer is the face of Outreach and the voice of the customer. You help customers get their business back on track and advocate to help them achieve their goals. This role will give you the opportunity to be an expert in all things Outreach and be the point of contact for our customers when they need help during our afternoon/evening shift of 14:00-23:00 Prague time (including 1h of break).
Location
While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.
This is a full-time, permanent role, not eligible for contractors and for work from other countries.
#LI-RG1
NOTE:
The offer is contingent upon successfully passing the background screening process.
Aplyr's read
Outreach is a sales engagement powerhouse, attracting talent in AI, security, and global account management to drive sales productivity and innovation.
What's promising
- •Outreach integrates automation and data insights to boost sales team efficiency.
- •The company is expanding globally, with recent hires in Prague and EMEA.
- •Strong focus on AI and security, with roles in intelligence tooling and corporate security.
What to watch
- •Highly competitive industry with numerous similar sales engagement platforms.
- •Rapid expansion may strain resources and affect company culture.
- •Dependence on technology means vulnerability to software issues and cyber threats.
Why Outreach
- •Outreach's emphasis on conversation intelligence sets it apart in sales tech.
- •Investment in AI-driven knowledge graphs highlights a commitment to cutting-edge technology.
- •Global hiring strategy indicates a focus on diverse and international perspectives.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Outreach
Outreach is a leading sales engagement platform that helps sales teams improve their productivity and effectiveness through automation and data-driven insights. By streamlining communication and engagement processes, Outreach enables organizations to close deals faster and enhance their overall sales performance.
