Desktop Support Engineer II, Executive Technical Support

Confirmed live in the last 24 hours

Veeam Software

San Jose, CA, USA

Remote

Posted April 20, 2026

Job Description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

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About the Role

Provide exceptional, white-glove technical support to executive leadership, their teams, and other VIP stakeholders, ensuring seamless technology experiences crucial for business operations. This role requires being onsite five days a week.

What You’ll Do

Deliver exceptional technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy
Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed
Offer on-site presence for executive meetings, conferences, and special events when required
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing
Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews
Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment
Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff
Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities
Manage and prioritize support inventory to ensure executive technology needs are anticipated and met

What You’ll Bring

Bachelor's degree in Information Technology, Computer Science, MIS, Business, or related field; or7+ years of equivalent professional experience
4+ years of dedicated experience providing technical support to C-level executives and executive assistants
Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms. Strong Mac experience will be a plus.
Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies
Hands-on experience with enterprise ITSM ticketing systems
Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces
Experience with installation, cabling, and maintenance of office technology equipment
Ability to lift and transport equipment up to 50 lbs
Exceptional customer service orientation with polished communication skills
Ability to work independently with minimal supervision while maintaining accountability
Strong analytical and problem-solving abilities with a persistent, solution-focused mindset
Excellent written, verbal, and presentation skills suitable for executive-level interactions with discretion and professionalism when handling confidential information
Calm demeanor and methodical approach when managing high-pressure or sensitive support situations