Technical Support Specialist AU PCP - Level 3

Your role and responsibilities:

In this role, you will have the opportunity to lead consulting assignments. Each day, you will contribute to the development of consultancy products and services. You will also showcase your expertise by participating in the creation of consulting business strategy.

The work model for the role is: Hybrid #Linkedin_Hybrid

This role is contributing to the Product Group PCP Operations/Automation/Process Control Platform/Technical Support in Italy.

You will be mainly accountable for:

• Being responsible for providing technical support to global Level 2 LBL resources.

• This support includes written and verbal communications with the LBL representative and potentially end customer, preparation of technical documentation for use by ABB resources and end customers, delivery of informal training internally, product and issue testing efforts in a lab environment, and this position does have the potential for both domestic and international site support occasionally as well as the remote support. 

• Applicant must be able to manage multiple customer and product issues and competing priorities with responsive follow up and confirmation of resolution.

• Applicant will work with AU PCP R&D to resolve complex product technical issues and logistical problems while promoting and maintaining good customer relations and protecting the Company interests. He/She will also interact with other groups/departments/locations within ABB as a representative of Level 3 Technical Support to advocate for our customer’s needs.

• Engineering / Computer Science degree preferred plus a minimum of five years of relevant technical experience.  Will consider a combination of education and technical experience.

• Excellent communication skills (both verbal and written). Fluent English (both written and spoken)

• General understanding of Process Controls

• Computer and Networking (setup and domains)

• Microsoft Windows, Microsoft Office Suite, Microsoft Visual Studio

• C, C++ and other software development languages (preferred but not mandatory)

• Very good knowledge of ABB products, especially HMIs SW including Symphony Plus Operations.

Benefits
Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses. 

• Corporate welfare: Access to a wide range of services and personal well-being support. 

• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms 

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration. 

• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families. 

• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values. 

• Meal allowance: Access to canteen or ticket restaurant is provided to support daily lunch expenses.

More about us:

ABB’s Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.