About the role
JOB DESCRIPTION:
KEY PURPOSE OF ROLE:
- Provides technical, clinical, educational and sales support to physicians to ensure safe adoption and growth of Abbott Structural Heart Structural Intervention (SI) portfolio & Cardiac Surgery (CS) portfolio in Key Accounts SG.
- The Territory Manager works closely with implanting teams, surgeons and the Abbott field organizations to drive procedural and practice success.
- Accountable for achieving and exceeding assigned sales targets through disciplined pipeline management and strategic relationship building.
KEY RESPONSIBILITIES:
Technical and Clinical Support:
- Provide quality technical support to help sites achieve procedural success.
- Provide technical support to Abbott Sales and implanting teams for Amplatzer Occluder implant procedures in accordance with Abbott requirement.
- Provide clinical guidance for Amplatzer Occluder device & Heart valve replacement procedures.
- Educate implanting teams on proper indications for Amplatzer Occluder & heart valve replacement procedures.
- Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise.
- Provide comprehensive technical support including knowledge of imaging modalities (echo/angiography/CT), EKG, blood pressure, wave forms, and ancillary procedural solutions.
- Knowledge of clinical trial protocols, and SI & CS product IFUs for safe and effective use of devices.
- Develop and maintain comprehensive clinical and technical product knowledge.
- Understands current published relevant literature.
Customer Service and Sales Support:
- Ensure comprehensive technical and customer support within territory to maintain superior customer service levels and effective time management.
- Assist with customer management of inventory ordering, shelf stock, invoicing, and returns.
- Participate in customer/society education meetings and conventions.
- Respond to customer requests and resolve complaints in a prompt and effective manner.
- Drive and maintain quality initiatives and global best practice initiatives.
OTHER FUNCTIONS AND RESPONSIBILITIES
- Handle and process customer feedback/complaints/product experience in timely manner and according to Abbott Global Commercial Quality System, Abbott Medical SEA and Abbott Medical Malaysia policy and requirement.
- Execute the job responsibilities according to applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical SEA and Abbott Medical Malaysia
- Ensure applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical SEA and Abbott Medical Singapore are executed
PERFORMANCE FACTORS
- Focus on the Customer, dedicated to meeting the needs of internal and external customers
- Delivers Results with Integrity, meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy.
- Teamwork/Supporting Colleagues and collaborates with co-workers to achieve work group and company goals
- Be Initiative and act without prompting or direction from others. Constantly strives to improve own and company performance
- Personal involvement by personally, engages his/her interests, emotions or commitments in their work
QUALIFICATIONS:
- Bachelor’s degree in biomedical engineering, Nursing, Life Sciences or related disciplines
- Minimum 3 years of experience in medical device sales, preferably in medical imaging or implants
- Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology.
- Strong project management skills with experience coordinating programs.
- Thorough working knowledge of medical terminology, medical procedures and the medical device industry.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
SH Structural Heart
LOCATION:
Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Skills & Tags
Aplyr's read
Abbott Laboratories is a leader in healthcare innovation, attracting professionals dedicated to advancing medical technology and patient care on a global scale.
What's promising
- •Abbott's diverse product range offers stability and growth opportunities.
- •Strong global presence enhances career mobility and international experience.
- •Commitment to R&D fosters a culture of innovation and learning.
What to watch
- •Regulatory challenges can impact product launch timelines.
- •High competition in the healthcare sector pressures market share.
- •Complex organizational structure may slow decision-making processes.
Why Abbott
- •Abbott's focus on both diagnostics and nutrition sets it apart from typical pharmaceutical companies.
- •Extensive global footprint provides unique cross-border project opportunities.
- •Abbott's investment in emerging markets offers growth in diverse regions.
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About Abbott
Abbott Laboratories is a global healthcare company that develops and manufactures a wide range of medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals.
