About the role

Aplyr's Quick Take

This role is about designing and implementing AI-driven workflow automation solutions for enterprise clients. You'll work closely with customers to identify their needs, create tailored solutions, and ensure these projects lead to tangible business improvements. It's primarily an individual contributor role focused on technical architecture and customer engagement.

Good fit

Ideal candidates have 7-10 years of experience in AI/ML or SaaS, with a strong background in enterprise sales and customer journey mapping. You should be comfortable engaging with both technical and business teams and have a knack for translating complex solutions into business value.

Worth noting

The role requires a blend of technical and sales skills, which is somewhat unique. Be prepared to handle skepticism from clients who have had negative experiences with AI in the past.

About The Team Paytm Intelligence is building next-generation AI platforms across two key areas: AI inference infrastructure and agentic AI solutions. Our focus is on enabling enterprises to move from AI experimentation to production-grade deployment with measurable business outcomes. In the agentic AI space, we are building solutions such as Outreach Manager, CLM agents, and domain-specific AI agents that automate complex customer journeys across sales, service, and operations. These systems go beyond traditional chatbots, orchestrating workflows, decisions, and actions across enterprise systems.

About the role: We are hiring an AI Agentic Solutions Architect to drive enterprise adoption of AI-powered workflow automation. This role sits at the intersection of business process transformation, AI systems, and enterprise sales. You will work directly with enterprise customers to understand their workflows, identify automation opportunities, and design agentic solutions that deliver measurable outcomes such as cost reduction, conversion uplift, and improved customer experience.

Location: Noida/Bengaluru

Experience: 7-10 years

Function: AI Solutions / Enterprise Sales Engineering

Responsibilities:

Customer Journey and Workflow Design:

• Map end-to-end customer journeys across sales, support, and operations

• Identify high-impact automation opportunities

• Design agent-driven workflows across systems and teams

Solution Architecture:

• Design agentic AI systems including orchestration, APIs, and integrations

• Combine LLMs, rules, and enterprise systems into scalable architectures

Business Value Articulation:

• Translate solutions into measurable outcomes such as cost reduction and conversion uplift

• Support deal teams with ROI narratives

POC and Deployment:

• Lead proof-of-concept engagements with clear success metrics

• Ensure POCs convert to production deployments

Stakeholder Engagement:

• Engage both business and technical stakeholders

• Handle scepticism from prior AI failures

Reusable Playbooks:

• Build repeatable solution frameworks across industries

• Enable sales teams with structured use cases

Superpowers/ Skills that will help you succeed in this role:

• 5–8 years in AI/ML, SaaS, or workflow automation

• Experience working with enterprise customers

• Strong understanding of customer journeys and business processes

• Familiarity with APIs, integrations, and enterprise systems

• Ability to communicate with both technical and business stakeholders

Key Result Areas (KRAs)

• Deal Impact: Influence deal progression and win rates

• POC Conversion: Convert pilots to production deployments

• Business Value Articulation: Deliver quantified outcomes

• Workflow Depth: Build strong, repeatable use cases

• Customer Credibility: Build trust with enterprise stakeholders

Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times.

Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Skills & Tags

go rust ai data product design sales

Aplyr's read

Paytm is a pioneering force in India's digital payments landscape, attracting talent interested in fintech innovation and financial inclusion for millions.
Synthesized from recent postings & public sources

What's promising

•Paytm's platform facilitates seamless digital payments and financial services for millions in India.
•The company promotes financial inclusion through diverse services like loans and insurance.
•Paytm's significant market presence offers opportunities for career growth in fintech.

What to watch

•Intense competition in India's fintech sector may pressure Paytm's market share.
•Regulatory changes in digital finance could impact Paytm's operations.
•High employee turnover in collections roles suggests potential job dissatisfaction.

Why Paytm

•Paytm's comprehensive service range extends beyond payments to include financial products.
•The company has played a key role in India's shift towards a cashless economy.
•Paytm's integration of multiple financial services under one platform is unmatched in the region.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Paytm

Paytm

paytm.com

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Paytm is a leading digital payments and financial services platform in India, offering a wide range of services including mobile recharges, utility bill payments, and financial products like loans and insurance. The company has significantly impacted the digital economy by promoting cashless transactions and providing financial inclusion to millions of users.