Sr. Manager, Patient Access (H)

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The University of Miami/UHealth Department of Patient Access has an exciting opportunity for a full-time Sr. Manager, Patient Access to work in Miami, FL.  The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.

CORE JOB FUNCTIONS                                                                                                          

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.

• Ensures adequate staffing is maintained on a 24-hour basis.

• Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.

• Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)

• Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.

• Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.

• Develops, reviews and updates departmental policies and procedures.

• Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.

• Develops and implements the department’s annual budget. Identifies opportunities and makes recommendations for cost reduction.

• Maintains current knowledge of rules and regulations and educates staff on any variations.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Provides operational and financial leadership, strategy development, and accountability for a multi-disciplinary Tier 1 team that perform a wide range of critical front end revenue cycle and clinic support functions for multiple locations across the University of Miami Health system that impact revenue and patient experience and cannot be paused. 

• On call 24/7 and able to respond and provide support without advance notice, including working in off site locations, tents or having to come on site, if working remotely as needed during staffing shortages, disasters, and pandemics. 

• Identified and resolves real or perceived barriers to care. 

• Interfaces effectively and maintains a close working relationship with all members of the health care team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers. 

• Facilitates leadership strategic planning activities, including development and maintenance of Onsite Patient Access unit strategy articulation and implementation of a framework for leadership decision-making and monitoring processes to ensure delivery against business objectives. 

• achievement of business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Reviews WQ’s daily to ensure that accounts are worked within 72 hours and registration claim edits are kept at a minimum. 

• Oversees, evaluates, and monitors on-the-job performance of staff and collaborates with the Patient Access Training Director to identify opportunities for improvement and develop training to maintain a high level of performance while fostering an environment of continuous improvement. 

• Attends standing meetings, provides status reports, and works collaboratively with the clinical department management team, faculty, and senior leadership to optimize operations and identify and resolve customer service issues as they relate to the front-end operations. 

• Serves as subject matter expert and stays current on all systems utilized and verification/authorization guidelines, including but not limited to MyChart, Grand Central ADT Prelude, Radiant, OP Time, Care Everywhere, Resolute, Real Time Eligibility, UHealth Contract Summary, Payer Websites, NICE inContact Communication, and Aria Oncology. 

• Works with Leadership on strategy plan for growth and expansion opportunities that will drive business results including increase in revenues and meeting market needs for patient demands. 

• Oversees and supports remote patient access functions including but not limited to Validation, Arrival, and Coordination of Care lines. 

• Implements an effective, timely and ongoing communication strategy to ensure relevant patient access information, strategies and goals are delivered to internal and external stakeholders. 

• Evaluates systems’ requirements and develops methodologies and/or make recommendations to existing systems to maximize efficiency and performance. 

• Creates and maintains updated policies and procedures in conjunction with leadership and supervises staff adherence with all established regulatory compliance requirements.  

• Oversees cash management procedures to ensure staff adherence with established UM cash management guidelines and verifies that the end of day cash-drawer reconciliation, including bank deposits, is performed promptly and accurately.  

• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. 

• Collects, reviews, analyzes complex and/or confidential data and prepares reports, charts, budgets, and other presentation materials. 

• Embodies and reflects the Standards of Behaviors and DIRECCT values of the organization and serves as a role model. 

• Participates in special projects including but is not limited to, testing of software updates, support for new/modified functionality, regulatory preparedness, and process improvement projects. 

• Participates in and implements any process improvement strategies identified regarding workflow and staff wellbeing. 

• Monitors expenditures and Identifies variances between actual and budgeted financial results at the end of each reporting period. 

• Implements department human resources actions, which may include hiring, terminations, salary etc.  Recruits, trains, and prepares performance reports for staff. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

• Bachelor’s degree in relevant field

• Minimum 5 years of relevant experience

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff