Customer Support Escalation Manager - Incident Manager

Confirmed live in the last 24 hours

Netomi

Toronto , Canada

On-site

Posted January 12, 2026

Job Description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

An Incident Manager plays a critical role in ensuring the effective and efficient handling of incidents within an organisation. They are responsible for managing the entire lifecycle of incidents, from identification and logging to resolution and post-incident analysis. Their primary goal is to minimize the impact of incidents on business operations and ensure that services are restored as quickly as possible.

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