Director, Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Operations

Director, Product Operations, Interchange Governance

Overview:
The Director, Network Products, will join a team driving the product strategy, roadmap, and execution of Mastercard’s global core payments network—one of the company’s most critical strategic assets, directly generating over $8B in revenue and enabling a broad portfolio of products and services.

The ideal candidate is a proven, forward thinking leader who collaborates effectively across business, pricing, and technology organizations. This role partners closely with Global and Regional Pricing and Engineering teams to deliver operationally ready, market leading solutions. Responsibilities include leading teams accountable for documentation, governance, and enablement to improve customer experience, speed to market, and operational excellence. The role’s objective is to deliver a globally standardized, transparent, and scalable interchange governance model while improving implementation quality, customer satisfaction, and enterprise alignment.

The role:
The Director of Interchange Governance provides strategic leadership and operational oversight for Mastercard’s global interchange capability. The role owns interchange governance, enablement, and execution, and is accountable for accelerating time to market, standardizing processes, and ensuring high quality, customer centric implementations across all regions.
• Define and own the global Interchange operating model, including governance, decision frameworks, standardized processes, and global documentation across all regions and engineering.
• Establish and lead a Single Door Entry governance model for all Interchange requests globally, ensuring transparency, prioritization, capacity management, and consistent decision-making.
• Set the strategic direction for Interchange enablement, aligning enterprise objectives, growth priorities, regulatory requirements, and evolving customer needs.
• Serve as the executive escalation point for complex, high-impact, or cross-regional Interchange initiatives.
• Drive speed to market by reducing implementation timelines through process optimization, tooling improvements, and cross-functional alignment.
• Lead an agile, scalable implementation model that balances speed, quality, and risk while enabling flexibility for regional market nuances.
• Oversee global Interchange demand intake and solutioning, ensuring technical feasibility, alignment to governance, and consistency with global standards.
• Partner with global and regional pricing, product, and technology teams to align roadmaps, readiness, and execution.
• Champion customer-centric implementation and testing practices, increasing customer engagement, improving quality, and ensuring compliance with operational and regulatory standards.
• Drive enterprise enablement and continuous improvement through training, implementation playbooks, stakeholder communications, KPIs, and data-driven performance insights.

About you:
• Brings deep expertise in the payments industry, including strong hands on knowledge of Interchange and GCMS, with a proven understanding of the Mastercard ecosystem and how technology delivery drives business outcomes.
• Operates with a high degree of independence and accountability, demonstrating sound judgment and end to end ownership of program delivery.
• Builds strong, trusted relationships across the organization and effectively influences stakeholders at all levels, including senior and executive leadership, while establishing credibility with cross functional teams.
• Demonstrates strong people leadership by attracting, developing, and retaining top talent, and fostering an environment that promotes growth, accountability, and high performance.
• Apply continuous improvement principles to enhance delivery frameworks, operational processes, and overall team efficiency.
• Makes thoughtful, data driven decisions by assessing risks, managing trade offs, and resolving escalations in fast moving, complex environments.
• Leverages emerging technologies, including artificial intelligence, to improve program management practices, increase operational efficiency, and support more informed decision making.
• Exhibits a self starter mindset with a strong ability to learn quickly, work independently, thrive in fast paced environments, and adapt to shifting priorities while managing multiple responsibilities.
• Possesses exceptional communication, presentation, and interpersonal skills, with the ability to engage, lead, and influence stakeholders across all levels of the organization, as well as internal and external partners.
• Demonstrates strong visual storytelling capabilities, including data visualization and the creation of clear, compelling executive level presentations.
• Brings strong project management capabilities, with demonstrated excellence in organization, planning, and task execution.
• Is a highly collaborative partner, able to work effectively across functions to drive shared outcomes.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.