About the role

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Service, Help Desk Support, Troubleshooting

Certifications:

Security+, CE - Comptia Security+ - Comptia Security+

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician
MIDS: 2200-0600

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

● Diagnose, identify, isolate, and analyze problems utilizing historical database records.
● May route calls to product line specialists, application, or system support specialists.
● Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

Required Education and Experience*:

Help Desk Technician IV - HS diploma +1 years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

Security+ CE
PWS 9.1

TS/SCI and Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $24.52 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA CO Colorado Springs - 8610 Explorer Dr (COC036)

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Aplyr's read

General Dynamics IT is a key player in defense and aerospace, attracting professionals with top security clearances for high-stakes projects.
Synthesized from recent postings & public sources

What's promising

•Strong presence in defense and aerospace sectors ensures stable demand for IT services.
•Opportunities for professionals with top security clearances in high-impact roles.
•Diverse range of IT roles available, from project management to specialized engineering.

What to watch

•High-security clearance requirements limit applicant pool for many positions.
•Projects often involve shift work, affecting work-life balance.
•Complexity of government contracts can lead to bureaucratic challenges.

Why General Dynamics IT

•Focus on national security projects offers unique career impact.
•Integration of IT solutions in aerospace and defense sectors differentiates offerings.
•Opportunities to work on classified projects with cutting-edge technology.

Aplyr’s read is generated by AI from public sources. Was it useful?

About General Dynamics IT

General Dynamics IT

gd.com

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General Dynamics is an American aerospace and defense corporation that provides a wide range of products and services in various sectors, including defense, information technology, and aerospace.