Customer Service Consultant

Step into a role where customer experience truly matters.
As a Customer Service Consultant at VELUX Türkiye, you will be a key contact point for our customers, ensuring smooth order management, professional support, and a consistently high service level across all customer touchpoints.

Meet your future team

You will join a collaborative Customer Service team based in Maltepe, working closely with colleagues in Sales, Marketing, Logistics, Finance, and Aftersales. Together, the team supports dealers, end-users, installers, construction companies, and architects across Türkiye. The environment is dynamic, customer-oriented, and strongly focused on teamwork and continuous improvement.

What we offer

In this role, you will play an important part in delivering an excellent customer journey and supporting our commercial ambitions in the market.

More specifically, your tasks will be to:

• Provide professional customer service through available channels (phone, e-mail, tickets, chat, and in-person showroom support, where applicable)
• Process customer orders and deliveries in SAP
• Respond to customer inquiries and provide advice on products and logistics
• Manage end-user leads by receiving, registering, advising, and following up
• Handle complaints in close cooperation with the Aftersales team
• Perform administrative tasks related to customer service operations
• Use customer service-related systems efficiently, including SAP and CRM
• Maintain and manage customer master data in SAP and CRM systems
• Work closely with Sales and departments such as Marketing, Logistics, Finance, and regional teams to support target KPI achievement
• Deliver internal basic training sessions when required

What you will bring

You bring a strong customer focus and enjoy working in a role with many stakeholders and a varied agenda.

Moreover, we expect that you:

• Have experience in a similar customer service or customer operations role
• Are a team player with a high sense of responsibility and a customer-oriented mindset
• Have experience working with SAP and CRM systems
• Are proficient in MS Office applications
• Communicate confidently in English, both written and spoken
• Have strong communication and conflict management skills and are confident on the phone
• Think analytically, work in a structured way, and pay attention to detail
• Manage time and priorities effectively in a fast-paced environment
• Are proactive, disciplined in follow-up, and comfortable managing a high workload
• Are flexible and open to participating in on-site meetings when needed
• Preferably reside on the Asian side of Istanbul (office location: Maltepe, full-time onsite role)

Ready to apply?

Learn more about the VELUX Group online at https://www.velux.com/ where you can read more about working at our company and what to expect from our recruitment process.

We look forward to receiving your application and CV as soon as possible. Interviews are conducted on an ongoing basis until the right candidate is found.
All inquiries will be treated confidentially.

About VELUX

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the roof window category, we enable those who live, work, and play under the roof to transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots. Each year, we create real impact by reinvesting in society, our employees, and the planet through our foundations. With 20 production companies in 12 countries and sales companies in 37 countries, our products are widely available. We employ around 12,000 people, and our headquarters are in Denmark. Our values, including courage and mutual respect, guide how we work and how we contribute to the world.

Equal Opportunity Employer

At VELUX Residential, we believe in fostering a diverse workplace where everyone can thrive, develop, and perform at their best. We are committed to providing equal opportunities for all and recruit, hire, train, and promote employees based on skills and potential, without regard to race, color, religion, sex, age, neurodiversity, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law.