SiliconExpert is seeking a results-driven and customer-focused Project lead/Project Manager to lead and support the delivery of our professional services projects. The ideal candidate will manage the full project lifecycle, working closely with cross-functional teams, customers, and stakeholders to ensure timely, high-quality, and customer-aligned solutions.

Key Responsibilities:

• Manage Professional Services projects with a focus on execution, coordination, and customer satisfaction
• Define, track, and manage project scope, timelines, risks, and deliverables
• Lead the implementation of custom solutions tailored to customer objectives
• Ensure quality assurance of deliverables in alignment with project scope
• Facilitate effective meetings with internal stakeholders and customer teams
• Communicate clearly and effectively across departments and with external partners
• Provide regular project updates and performance reports to stakeholders and leadership
• Oversee project progress, monitor KPIs, and flag potential risks proactively
• Track and resolve customer feedback with a strong focus on satisfaction
• Enhancing solutions based on customer feedback and evolving needs
• Translate customer experience insights into product and engineering feedback loops
• Collaborate closely with Sales to ensure exceptional service delivery and maintain high customer satisfaction
• Understand the full suite of professional services offerings and help identify upselling opportunities aligned with customer needs
• Delivering projects on time or ahead of schedule, maintaining high quality standards
• Conduct post-delivery evaluations based on deliverables’ completeness, quality standards, and customer survey feedback

Required Skills and Qualifications:

• 3+ years of proven experience managing internal or customer-facing projects
• Working knowledge with tools like Jira, Redmine, Confluence, and the MS Office Suite
• Strong ability to manage cross-functional communication and collaboration
• Proven experience in customer-facing environments and handling feedback effectively
• Excellent organizational and time-management skills
• Ability to communicate effectively in English, both verbally and in writing
• Ability to lead both technical and non-technical discussions.
• Work under pressure and Ability to work on tight deadlines.
• Familiarity with quality assurance practices in service delivery is a plus
• Experience in the electronics industry and component-level data services is a plus
• Experience in creating data services analytics reports is a plus
• PMP or equivalent certification is a plus

Education:

•  B.E. In Electronics, or Electrical engineering is a must.