F&I Manager

This job posting is always open for candidates to drop their resume for any future F&I needs within our organization! We have dealerships throughout NC and SC. If we have an opening in a city near you, someone from our team will reach out to you.

Our F&I manager positions do require 2 years minimum of previous automotive F&I manager experience with a proven track record in numbers and compliance. ,

Position Summary: 

F&I Managers are responsible for the sale of finance and insurance programs and other appropriate after-sale protection items to new and used vehicle guests.  F&I Managers are responsible for finalizing every transaction by making sure the deal is approved, funded, all applicable paperwork is accurate and complete and follow up with guests to make sure the sale is complete.  

Goals and Expected Behaviors:

1.Increase/improve guest retention and loyalty for the entire dealership and company while achieving excellent guest service scores

• Greet guests, employees and visitors with a smile in a friendly manner 
• Fulfill commitments 
• Assist guests anytime and anywhere in the dealership
• Ensure guests have a surprisingly great experience
• Act, speak, dress, and behave professionally at all times
• Anticipate the guests' needs by listening and asking clarifying questions 
• Sells financing, credit life, extended contracts, warranties, and after-sale protection items
• Convert cash deals to finance opportunities
• Understands and complies with federal, state, and local regulations that affect the new and used vehicle and finance departments
• Completes all necessary paperwork for vehicle sales and leases 
• Ensures accuracy and completeness of all paperwork for correct title, lien information, taxes, signatures, and other documents before forwarding to accounting
• Maintains orderly insurance files, takes all credit applications, and ensures collection of all finance and insurance fees
• Create value in the vehicle and the dealership by knowing the product and what is available for the guest

2. Ensure Professional Guest Service

• All deals are handled in a professional and ethical manner
• Thoroughly explains aftermarket products and extended warranties to guests
• Listens to the guest to determine what they are looking for and what protection items best meet their needs

4. Other duties as assigned  

Essential Functions of the Position

• Operate a phone, computer, and other general office equipment
• Work with the public in a professional and guest-centric manner
• Communicate with guests, vendors, managers, and co-workers
• Listen to guests and understand what they are saying
• Ability to read, understand, and follow instructions
• Answer questions regarding vehicles, the dealership, and service
• General knowledge of vehicles 

Skills, Education, and Certification Requirements:

• Good computer skills and demonstrated ability to learn other programs
• Ability to effectively build a rapport with others
• Very strong listening skills
• Valid in-state driver’s license
• Acceptable motor vehicle record
• Good communication skills
• Organizational and time management skills
• Attention to detail
• Ability to accurately and efficiently complete forms and paperwork related to a deal
• Resilient and creative 
• Associates Degree or equivalent experience

Physical Demands

• Sits at a computer or other desk for extended periods of time
• Operates a computer with a monitor
• Operates a telephone 
• Travels throughout the dealership and lots occasionally on foot 

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.