Service Delivery Technician

Overview

Put your combination of hands-on desktop support expertise and strong customer service skills to work at our San Antonio Regional Office. As the on-site technician, this role provides direct technical support to local staff while also contributing to centralized Service Desk operations. This position offers the opportunity to broaden your technical skill set, support a diverse user base, and deliver high-quality, customer-focused IT services in a dynamic environment.

Responsibilities

• Serve as the primary on-site technical support resource for the San Antonio Regional Office, providing timely, professional assistance to local staff
• Coordinate with colleagues on the configuration, setup, deployment, and delivery of computer hardware, peripherals, and software
• Monitor, manage, and resolve incidents and service requests through the Service Desk queue in accordance with established service level agreements
• Provide in-person and remote support via phone, chat, email, and ticketing systems
• Troubleshoot, repair, and maintain desktop and laptop systems, printers, mobile/handheld devices, and related peripherals
• Assist with departmental moves, adds, and changes, including workstation setup and equipment relocation
• Remain current on technical issues, trends, and resolutions related to supported hardware and software
• Assist with testing and evaluating new hardware and software in support of future deployments and standards
• Document issues, resolutions, and procedures to support knowledge sharing and continuous improvement
• Support team objectives by identifying training needs, sharing knowledge, and assisting colleagues as needed

Requirements

• 1+ years of relevant experience
• Demonstrated experience providing desktop and end-user hardware and software support
• Experience working in or alongside a Service Desk/Help Desk environment
• Strong communication, interpersonal, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team
• Ability to lift and move equipment weighing up to 50 pounds
• High school diploma or equivalent

Recommended Qualifications

• Associate’s or bachelor’s in information technology or a related field
• Experience supporting users both on-site and remotely
• A+, or similar technical certification
• Proven ability to troubleshoot issues, recommend solutions, and follow issues through to resolution

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