About the role

Aplyr's Quick Take

This role is about managing and enhancing the educational experience for Vanta's mid-market and enterprise customers. You'll design training programs, create content, and ensure customers can effectively use Vanta's services. It's an individual contributor role that requires strong communication skills and the ability to handle complex customer needs.

Good fit

Ideal candidates have experience in customer education or program management, especially in tech or security sectors. You should be comfortable working independently, have a strategic mindset, and be able to engage with high-level stakeholders.

Worth noting

The role emphasizes the need for strong executive presence and the ability to navigate high-stakes conversations, which may not be typical for all program management positions. The focus on creating tailored educational content suggests a creative aspect to the job.

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta is looking for a Program Manager, Upmarket Education to design, build, and scale a best-in-class education experience for our upmarket (MM, ENT, Strategic) customers. This role sits at the intersection of customer education, customer success, and premium support, with a mandate to create structured learning journeys that help sophisticated customers adopt Vanta deeply and confidently.

Upmarket customers at Vanta operate with increasing levels of complexity, stakeholder involvement, and risk sensitivity. Upmarket customers look to Vanta for fast, opinionated guidance that helps them scale compliance without friction, and expect a trusted, predictable partner that fits into established security and compliance programs.

You’ll own the end-to-end education program for these segments — from defining the customer learning journey, to creating high-impact content, to delivering live and custom training for our most strategic accounts. You’ll work closely with Customer Success, Premium Support, and internal subject-matter experts to ensure education is proactive, scalable, and tightly aligned to customer outcomes.

This is a highly visible role that requires strong executive presence, comfort in high-stakes customer conversations, and the ability to turn ambiguous problems into clear, durable programs.

What you’ll do as a Program Manager, Upmarket Education at Vanta:

Build & Own the Upmarket Education Program

Design and maintain a clear, end-to-end education journey for upmarket and enterprise customers, aligned to onboarding, expansion, and long-term success.
Define what “great” education looks like for this segment and translate that into repeatable programs and assets.
Establish success metrics to measure the impact of education on adoption, confidence, and customer outcomes.
Create Scalable, High-Impact Educational Content

Develop and maintain educational content tailored to mid-market and enterprise needs, including:
- Linear learning courses
- Live and virtual training sessions
- Technical and product-focused articles
Ensure content is practical, outcome-oriented, and reflects real customer workflows and use cases.
Continuously iterate on content based on customer feedback, product changes, and support insights.

Plan and deliver custom training sessions for Vanta’s premium support and strategic customers.
Facilitate live training with confidence and clarity for technical and executive audiences.
Adapt training in real time based on customer maturity, risk profile, and goals.

Work closely with Upmarket Customer Success teams to:
- Identify gaps in educational resources
- Spot recurring customer challenges and opportunities for enablement
- Align education initiatives with account strategies
Partner with Premium Support to ensure education reduces friction, accelerates resolution, and drives proactive value.
Act as a trusted internal advisor on how education can better support complex customers.

Own strategic, cross-functional problems from definition through execution.
Balance bespoke customer needs with the creation of scalable, reusable solutions.
Influence stakeholder

Skills & Tags

go rust ai ios data product design

Aplyr's read

Vanta specializes in compliance automation, attracting professionals focused on security, AI, and global market expansion.
Synthesized from recent postings & public sources

What's promising

•Vanta offers a robust platform for automating compliance, easing the certification process for companies.
•The company is expanding globally, with roles in APAC, EMEA, and North America.
•Vanta invests in AI transformation, indicating a forward-thinking approach to technology.

What to watch

•The compliance market is competitive, with many players offering similar solutions.
•Rapid global expansion could strain resources and affect service quality.
•Limited public information about company culture and employee satisfaction.

Why Vanta

•Vanta focuses on continuous monitoring, setting it apart in the compliance automation space.
•The platform supports achieving and maintaining major certifications like SOC 2 and ISO 27001.
•Vanta's recent hires indicate a strong emphasis on AI and global market strategy.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Vanta

Vanta

vanta.com

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Vanta is a compliance automation platform that helps companies streamline their security and compliance processes. By providing tools for continuous monitoring and reporting, Vanta enables businesses to achieve and maintain certifications like SOC 2 and ISO 27001, ultimately enhancing trust with customers and partners.