At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

 

 

Aviation Fuel Logistics Specialist (Customer Service)

Location: London – Canary Wharf
 

As a Fuel Logistics Specialist, you will sit at the core of World Fuel’s global aviation operation. The Global Fuel Logistics team is one of our strongest competitive advantages—combining customer service, sales support, and operational coordination for our worldwide customer base.

This fast‑paced role is ideal for individuals who thrive in a dynamic environment, enjoy problem‑solving, and excel at supporting customers with professionalism and urgency.

What You Will Do

In this role, you will manage a wide range of activities, including:

• Providing exceptional customer service to aviation clients around the world.
• Handling high volumes of phone calls and emails daily.
• Monitoring global fuel availability and reacting quickly to shortages or supply changes.
• Coordinating closely with Sales, Credit, Collections, Supply, Billing, and other internal teams.
• Building relationships with prospective customers (with support from senior team members).
• Managing a small portfolio of customer accounts to grow volume and profitability.
• Understanding diverse customer needs with cultural awareness and empathy.

What You Bring

• A proactive, “can‑do” customer service mindset.
• Strong communication skills and comfort speaking with customers worldwide.
• Ability to manage a fast-moving workload and prioritise effectively.
• Willingness to make outbound calls and build new customer relationships.
• Cultural awareness and the ability to connect with different types of aircraft operators.
• Desire to grow and develop within a global aviation organization.

Why Join World Fuel?

• Be part of a globally recognized aviation brand.
• Work in one of the most dynamic teams within the company.
• Develop skills that open doors to multiple career paths.
• Gain international exposure and experience with a diverse customer base.

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Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

 

World Fuel Services Europe, Ltd.