Regional Director, Strategic Accounts

Confirmed live in the last 24 hours

Mindbody (fitness & wellness SaaS platform)

Australia

On-site

Posted April 16, 2026

Job Description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Job Summary
The Director of Strategic Accounts – APAC is a senior leadership role accountable for the growth, retention, and success of Mindbody’s customers across the Strategic Accounts organization in the Asia-Pacific region. This organization includes mid-market sales and account management, enterprise sales and account management, and technical account management, supporting a portfolio of high-value, multi-location customers across APAC.
This leader will oversee teams across these functions, ensuring a cohesive, customer-centric approach to new business acquisition, partnership development, solution delivery, and operational excellence.
In addition to managing and expanding existing customer relationships, the Director will play a key role in shaping regional acquisition strategy, supporting high-impact opportunities, and ensuring successful onboarding, adoption, and long-term growth across both mid-market and enterprise segments.

Growth & Retention Execution
Own revenue, growth, and retention targets across the Strategic Accounts organization, spanning mid-market and enterprise customer segments.
Drive consultative, solution-based selling strategies that integrate client goals with Mindbody’s platform capabilities.
Ensure delivery of proactive value through data insights, operational improvements, and technology adoption.
Cultivate senior-level relationships with C-suite and key decision-makers across strategic customers; serve as executive sponsor for top-tier clients, driving customer satisfaction, renewals, and expansion opportunities.

Oversee new business acquisition and account growth strategies across mid-market and enterprise segments, aligning outreach and account planning with regional and vertical growth priorities.
Ensure seamless transition from sales to account management, creating strong onboarding and long-term customer success outcomes.

Regional Market Expertise

Creatively adapt global strategies and processes to best suit local market dynamics, regulations, and customer behavior.
Serve as a voice of the customer and regional advocate to influence product, marketing, and GTM decisions.
Lead regional account-based marketing initiatives in partnership with Marketing and Revenue Operations.
Partner closely with Product Managers to advocate for customer needs, support roadmap alignment, and represent APAC market demands in product planning conversations.

Operational and Strategic Excellence

Define and monitor KPIs and OKRs to track performance and drive continuous improvement across sales, account management, and technical account management functions.
Implement scalable account planning and QBR frameworks tailored to mid-market and enterprise clients.
Leverage CRM and business intelligence tools to forecast pipeline and identify risks and opportunities.
Actively contribute to and influence the development of the Annual Operating Plan (AOP) by providing regional insights, growth projections, and team resource requirements aligned to strategic objectives.
Support the creation of business cases and customer proposals for strategic product customizations or complex use cases in partnership with Product, Engineering, and Sales Engineering teams.
Guide teams in delivering high-impact demos and tailored solutions, ensuring they ar

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