Director, US Clearing Operations

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Role Overview 

The Director of US Clearing Operations is a senior leader with direct responsibility for all aspects of operational oversight of Cboe’s US Clearing Operations unit. This role leads a team of clearing operations professionals responsible for providing world-class customer support, production-level oversight of Cboe’s clearing systems, and end-to-end management of a trade’s post-execution life cycle — including trade break resolution, bank and settlement reconciliations, treasury and liquidity management functions, and all clearinghouse-level reconciliation processes. 
 
The Director will establish and maintain solid working relationships with key internal stakeholders in support of incident management, project management, technical writing, and broader operational initiatives — and will act as a senior escalation point for issues across these domains. They will reconcile multiple stakeholder views to drive business results, lead their teams to develop new methods, and solve complex operational and technical matters. The Director of US Clearing Operations will provide thought leadership and strategic direction for the team, and will interact regularly with senior management, executives, regulators, and major customers on matters of significance to the organization. 

Your responsibilities will be: 

Team Leadership & Development: Lead, mentor, and provide guidance to direct reports within the US Clearing Operations team. Cultivate trust and delegation of day-to-day and project work throughout the team. Provide thought leadership and training for Cboe staff regarding clearing operational practices. Actively and intentionally connect direct reports to others within their team, the department, and across the organization — with special attention to the onboarding and development of new hires. Effectively cascade functional strategy and contribute to the development of organizational policies and mission. Translate business strategy into functional plans and guide execution. Participate in and represent Cboe within industry forums relevant to Clearing and Treasury Operations. 

Incident Management & Escalation:  Maintain technical incident management records and monitor them through the full incident management lifecycle. Draft internal incident management-related communications and accurately describe complex and technical clearing issues. Support and conduct Learning Review meetings and drive root cause analysis as well as impact analysis studies. Demonstrate knowledge and understanding of compliance obligations impacting regulated clearing platforms and work closely with Compliance staff to ensure incident triage, reporting, and remediation obligations are met. Act as a senior escalation point for the team during high-severity production events. 

Clearing Operations Oversight:  Ensure all intraday and daily clearing processes are completed successfully — including confirming member statements and core production reports are generated, alerts and exceptions are monitored and escalated as necessary, member equity balances are checked, error accounts are reviewed, and applicable reports are saved. Oversee bank reconciliation processes, verifying the recording of transactions and reviewing source documents to ensure timely posting. Oversee monitoring and forecasting of settlement bank accounts for the Clearinghouse, including daily Fedwire settlements and compliance with CFTC segregation of customer funds regulations. Ensure delivery tasks related to open positions nearing expiration are processed accurately and assets posted correctly to applicable member accounts. 

Project Management & Platform Change:  Provide project management support for all updates applicable to the US Clearing Operations area of responsibility. Supervise, draft, review, and promote projects in support of the business and that provide operational efficiencies and enhancements. Liaise with business associates, customers, and software engineers to research and define new features and functions and decompose project work for assignment to Operations staff. Support implementation of configuration updates required to effect platform change and enable new system functionality. Test changes to systems and platform functionality prior to deployment and work with the software engineering team to resolve systemic issues. Lead and participate in internal and industry-wide weekend testing as needed.  

Customer Support & Training:  Provide customer support and training related to platform behavior, clearing processing behavior, order processing, and feature/functions of Cboe’s clearing systems. Draft, email, and post customer notices relating to new features/functions, important updates, and system alerts. Oversee the onboarding of new clients, establishment of client access to the clearing system, provisioning of new services, and API certification testing and support. Maintain customer technical specifications and post updates to the public website. 

System Monitoring & Platform Health:  Provide oversight of real-time monitoring of active production, disaster recovery, and certification/test environment systems — ensuring Cboe platforms and systems supporting clearing and treasury functions are operating as expected. Ensure all daily milestone objectives are achieved and all alerts are addressed. Support Cboe’s Incident Management process and take or direct action to resolve known issues or escalate as necessary. Provide customers, regulators, and the business with live updates related to systems and trading issues. 

Policies, Procedures & Documentation:  Define and enhance the policies and procedures of the US Clearing Operations unit. Update internal technical and operations procedures within the Clearing Operations team’s Confluence space, as well as formal policies and procedures within SharePoint. Support publication of public notices, technical specifications, and system status alerts. Identify process improvement opportunities and areas where automation may be implemented to increase operational efficiency and reduce risk. 

Compliance & Regulatory Support:  Provide operational support for legal, regulatory, and compliance functions as required. Maintain a general understanding of CFTC regulations with an emphasis on segregation of funds and work closely with Compliance staff to ensure team processes and controls meet all applicable regulatory obligations. 

The ideal candidate has :

• Bachelor’s Degree (Master’s preferred): Business, Accounting, Finance/Financial Services, Economics, Computer Science, Information Systems, Technical Writing/Communications, Project Management, or a related discipline. 

• Certifications and/or Licenses (preferred): PMI CAPM, PMP, or ACP. 

• 7+ years: Securities-related or technical support experience, including derivatives products, futures clearing, post-trade processing, and/or treasury and liquidity management functions. 

• 7+ years: Leadership experience in an operations, financial services, or technical support environment. 

• 5+ years: Futures (or other derivatives) back-office experience at a clearinghouse or clearing firm; prior futures experience is highly desirable. 

• 5+ years: Technical writing, technical project management, and/or technical operations experience. 

• 4+ years: Analytics experience with the ability to parse and analyze large data sets. 

• 3+ years: Treasury management or related experience, preferably in the futures or digital asset industry. 

• Preferred: UNIX / Linux Shell. 

• Additional requirements include a general understanding of trade process workflows, derivatives products, and futures deliveries processes; general understanding of CFTC regulations with an emphasis on segregation of funds; excellent written and verbal communication skills with the ability to write in explanatory and procedural styles for multiple audiences; sound judgment and professionalism in decision making and problem solving; ability to act calmly and communicate clearly in high-pressure situations; strong teamwork and knowledge sharing; adaptability to shifting priorities while maintaining attention to critical details; and experience in prediction market clearing, settlement, and risk management is a plus.