Consumer Care Intern - Business Process and Digital Transformation Project

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way. 

More about the role

This is an exciting job opportunity for you to light the way as a Consumer Care Inter - Business Process and Digital Transformation Project in Eindhoven with Signify. This role is positioned within the central Service Team of our Consumer Business, globally responsible for Consumer Services and Care.

This role offers a unique opportunity to join the Global Transformation Program that strives to be more digital in various areas of services and care we offer to our customers and will have a direct impact on the efficiency and effectiveness of our operations, ensuring we deliver exceptional experiences to our customers. The responsibilities of this role are:

•  Analyzing and improving our current processes to enhance consumer satisfaction

•  Applying Lean methodology to develop and implement process improvements and deploy new processes and training materials across the organization

• Collaborating closely with various departments, including Quality, Operations, and Training, to implement and deploy process improvements across the organization

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Pursuing a degree in Business Administration, Quality Management, or a related field

• English fluency

• Excellent communication and interpersonal skills.

• Strong analytical, problem-solving and organizational skills

• Able to work collaboratively in an international team environment

• Familiarity with process improvement techniques (e.g. Lean)

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Together we can optimize your learning curve and teach you the basics of Customer Service in a multinational environment, so you’ll be ready to start any Customer Service job after graduation. 

What you’ll get in return…

• Continuous mentoring and feedback throughout your internship.
• Internship allowance; the exact amount depends on your situation (also towards rented accommodation or public transportation).
• Paid leave on the basis of 1 day per month.
• Extensive set of tools to drive your career, such as a personalized learning platform.
• Opportunity to purchase products in the staff shop at reduced prices.
• We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
• As an intern, you will be part of the intern program in the Netherlands, consisting of several events, trainings and networking opportunities with your peer students. Join us and shine brighter together!

Notes

• EU students: To be considered for this internship, you need to be registered as a student during the entire internship period. Formal documentation of this may be requested at any time.
• Non-EU students in Dutch Universities: You need to be registered as a student, and your university needs to sign the Nuffic Agreement. The internship needs to be a compulsory part of your studies (receive ECTS in turn). In case of non-compulsory internship, you need to have a letter from the university in which it states that your internship contributes to your personal development, what your learning goals are, and what tasks you will undertake during your internship. The letter has to be signed and stamped by your university.

Please apply only if you can meet the aforementioned requirements.

Come join us, and together we can light the way.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.