About the role

Job Summary:

Delacon | Sydney

Delacon is a profitable Australian software business operating in the call intelligence and conversation analytics market. Founded in 2003 and acquired by Volaris Group in 2023, the company provides AI-enabled call tracking, attribution and analytics solutions to more than 500 customers across financial services, insurance, healthcare, automotive, travel and other regulated sectors.

Today, Delacon generates approximately US$5 million in revenue, employs approximately 37 people across Australia and India, and operates with a strong recurring revenue base and established customer footprint. The next stage of growth is focused on scaling the business towards US$10 million to US$15 million in revenue.

Following the promotion of the incumbent CEO/General Manager into a broader AI leadership role within the Volaris portfolio, Delacon is seeking a new Chief Executive Officer / General Manager to lead the next phase of growth.

Job Description:

The Opportunity

Reporting to the Global COO of Volaris Martech, key priorities will include:

Accelerating profitable growth from Delacon's current revenue base of approximately US$5 million
Building the strategy, systems and commercial discipline required to scale towards US$10 million to US$15 million in revenue
Strengthening customer retention and revenue predictability across a base of more than 500 customers
Enhancing go-to-market effectiveness, pipeline quality, pricing strategy and commercial execution
Expanding revenue opportunities across existing customers, enterprise accounts and channel partnerships
Continuing the evolution of Delacon's AI-enabled products, analytics capabilities and customer value proposition
Leading and developing a team of approximately 37 people across Australia and India
Maintaining the culture, trust and momentum established within the business

About You

To be successful in this role, you will likely bring:

Previous CEO, General Manager or comparable business leadership experience
Demonstrated ownership of a full P&L, including revenue, profitability, forecasting and cash performance
Experience scaling software, SaaS or technology businesses through a comparable growth phase
Strong understanding of recurring revenue, customer retention and customer expansion models
Experience leading cross-functional teams across sales, marketing, product, customer success and technology
A track record of translating technology, product and AI-enabled capability into measurable commercial outcomes
Strong commercial acumen, growth orientation and strategic leadership capability
Experience within Martech, AdTech, telecommunications, call analytics or adjacent sectors would be advantageous but is not essential.

Why Delacon?

Profitable software business with approximately US$5 million in revenue
Clear growth ambition towards US$10 million to US$15 million
More than 500 customers across multiple industries
Approximately 37 employees across Australia and India
Strong leadership team and established operational foundations
Backed by Volaris Group, one of the world's leading software acquirers
Competitive executive remuneration package including STI and LTI

Worker Type:

Regular

Number of Openings Available:

Aplyr's read

Volaris Group focuses on acquiring and nurturing vertical market software companies, attracting professionals interested in strategic growth and operational excellence.
Synthesized from recent postings & public sources

What's promising

•Volaris Group provides acquired companies with extensive resources and expertise for growth.
•The company has a strong focus on strategic leadership roles, indicating growth and development opportunities.
•Volaris Group's emphasis on AI roles suggests a commitment to innovation and technology advancement.

What to watch

•The company’s growth strategy relies heavily on acquisitions, which can lead to integration challenges.
•Limited public information about employee satisfaction and company culture.
•High dependence on acquired companies' performance may affect overall stability.

Why Volaris Group

•Volaris Group specializes in vertical market software, offering niche expertise.
•It operates a decentralized model, allowing acquired companies to maintain their unique identity.
•The focus on AI transformation highlights a forward-thinking approach in tech advancements.

Aplyr’s read is generated by AI from public sources. Was it useful?