About the role
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
Day (United States of America)Scheduled Weekly Hours:
8Compensation:
Salary Range: 15.00 - 23.00Union Position:
NoDepartment Details
Fridays; 7:00 am - 3:30 pm; other week days as needed.Summary
Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives.Job Description
Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business. Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.Qualifications
High school diploma or equivalent preferred.Experience in customer service preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.
Aplyr's read
Sanford Health is a global healthcare leader focused on improving health outcomes through innovative care solutions and a dedicated workforce in diverse roles.
What's promising
- •Sanford Health offers a wide range of roles, providing diverse career opportunities in healthcare.
- •The organization focuses on improving global health outcomes, making it appealing for mission-driven professionals.
- •Sanford Health's expansion into various countries enhances career growth and international collaboration.
What to watch
- •Working in healthcare can involve high stress and demanding hours, particularly in patient care roles.
- •Limited public information about compensation and benefits may concern some job seekers.
- •Global operations might require flexibility with travel or relocation for some positions.
Why Sanford Health
- •Sanford Health's global presence distinguishes it from regional healthcare providers.
- •The organization's commitment to improving health access sets it apart in the healthcare sector.
- •Sanford World Clinic's international focus provides unique opportunities for cross-cultural healthcare experiences.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Sanford Health
Sanford World Clinic is a global healthcare organization that provides high-quality medical services and healthcare solutions in various countries, focusing on improving health outcomes and access to care.
