Director, Installation & Service (North Florida Region)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for leading an installation and service organization for a specified area. Responsibilities include establishing procedures, performance standards, and best practices to guide departmental activities effectively. Tasks involve setting goals, creating operational schedules, managing budgets, supervising projects, and ensuring adherence to company policies and federal regulations. The position also focuses on staff development through mentorship and conducting performance reviews.

Job Description

Responsibilities:

• Advocating for customer needs, leveraging feedback to continuously improve service quality and experience
• Fostering an inclusive environment by promoting open communication, celebrating differences, and ensuring fair, consistent, and approachable interactions.
• Establishing excellent relationships within the team and with individuals across various functions and locations in the organization.
• Translating broad strategies into specific objectives, metrics, and plans by defining a clear path to accomplish goals.
• Prioritizing and delegating appropriately ensuring that others have the resources, authority, and support to achieve objectives.
• Applying business experience, data, and financial understanding to assess, manage, and report on business performance.
• Navigating the financial landscape while collaborating with appropriate individuals to address changes and anticipate future business uncertainties.
• Acting as an advocate for the customer in order to consistently provide a quality experience.
• Utilizing feedback from various channels to discover opportunities for enhancing processes and improving the overall customer and employee experience.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Execution, Collaborative Team Work, Communication, Data-Driven Decision Making, Leadership, People Management, Technical Operations Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.