Principal Accountabilities
● Respond to complaints from customers; serve as the primary quality liaison to the vendor.
● Manage and maintain the Quality Alert/Rating System. Also provide branch training on quality assurance.
● Analyze internal and external quality at the Primary Distribution Center (PDC) level to determine trends and make recommendations for improvement.
● Develop and maintain proactive working relationships throughout the vendor's quality organization.

Job Complexity
Professional:
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under general supervision
● Entry-level professional role

Support: (Associate)
● Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
● Works independently; receives minimal guidance
● Acts as an informal resource for colleagues
● Identifies and resolves key issues and patterns from partial/conflicting data
● Takes a broad perspective to problems and spots new, less obvious solutions
● A senior level support role

Experience / Education
Typically requires a 4-year degree and 1–2 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.