IT Specialist
Confirmed live in the last 24 hours
Harbinger Motors
Job Description
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
We are looking for an IT Specialist to join our IT Operations Team at Harbinger Motors. We are a rapidly growing company with a dynamic team, seeking a versatile individual who can adapt to various roles and thrive in a fast-paced environment. The ideal candidate will be highly motivated with a strong eagerness to learn and grow.
What You’ll Do:
- Build and support several Atlassian products; Confluence, Jira, and Jira Service Management
- Provide technical support for desktops, laptops, printers, peripherals, and software
- Configure, patch, and harden company computers using endpoint management tools such as Jumpcloud.
- Respond to service requests and incidents in a professional manner while meeting the designated SLA.
- Install, configure, and upgrade desktop hardware and software components, including operating systems, drivers, and applications
- Develop and maintain detailed documentation of IT incidents, resolutions, knowledge base articles and guides to foster continuous improvement
- Transform manual process into scalable, automagic solutions that will grow as our company grows
- Maintain and update IT assets using inventory management tools
- Stay up-to-date on the latest IT trends and technologies
Who You Are:
- High school diploma or equivalent; Bachelor's degree in IT or related field
- 3-4 years of experience in a technical support role, preferably in a Helpdesk or Systems Administrator role
- Experience and well versed with all things Atlassian
- Experience with AV equipment; configuring sound mixers for optimal settings, microphones, speakers.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Strong problem-solving and troubleshooting skills, with attention to detail and accuracy
- Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and common desktop applications such as Zoom, Slack, and Microsoft Office.
- Able to lift and move equipment weighing up to 50 lbs unassisted.
Nice To Have:
- Experience with Atlassian is a significant plus
- Certifications relating to Jumpcloud
- Google Workspace experience
- Knowledge of consuming and working with APIs
- Experience with ITIL or other IT service management methodologies
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
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