About the role

Aplyr's Quick Take

This role focuses on coaching and training retail employees at Chanel to enhance their adaptability and client engagement skills. You'll work closely with Fashion Advisors (FAs) to customize training, monitor progress, and support their career development. It's primarily an individual contributor role with a strong emphasis on hands-on coaching.

Good fit

Ideal candidates have experience in retail training or coaching, particularly in luxury brands, and are comfortable working directly with employees on the floor. A collaborative and empathetic working style will help you thrive in this environment.

Worth noting

The role emphasizes a personalized approach to training and development, which may appeal to those who enjoy mentoring. However, the focus on emotional connection with clients could be challenging for those less experienced in customer-facing roles.

Job Mission:
(covers both FSN & WFJ topics in Fashion BTQ)
• Coach FAs on adaptability and flexibility: coach FAs on customizing their behavior according to clients’ personalities, engage and motivate FAs through on the floor coaching.
• Customize, deliver and follow up on training: Tailor learning content based on FA’s needs, deliver training using blended learning approach, monitor FA’s progress.
• Support People Development: Collaborate with HR, Retail Managers, HOB / DHOB in people development (e.g. career path, C&B).
• Enable FAs to become front face of CHANEL: Engage and develop retail employees to transmit brand values, inspire them to build emotional connection with our clients.
• Customize, deliver, and follow up on Learning Path for Retail Team
Guiding principle: To become FA’s trusted “go-to” advisor in Learning and Development, empower FAs to raise their concerns in a structured and logical manner.
• Coach FAs (Fashion Advisors) on adaptability and flexibility (in-floor coaching) - Guiding principle: To enable FAs (as the face of CHANEL) to build emotional connection with clients by customizing their behaviors for different client personalities.

Support People Development
• Guiding principle: To bring the best out the FAs by raising the awareness of the importance of FA’s role and developing their careers.
• Onboarding Planning for New Hires, collaboration with experts, measuring Effectiveness and Feedback on People and Client Intelligence.

Skills & Tags

Aplyr's read

Chanel embodies luxury and timeless elegance, attracting creative professionals passionate about high fashion and innovative beauty solutions.
Synthesized from recent postings & public sources

What's promising

•Chanel offers a prestigious brand reputation, attracting top talent in fashion and beauty.
•The company provides opportunities in diverse roles, from creative to technical positions.
•Chanel's global presence allows for career growth and international exposure.

What to watch

•High competition for roles may limit opportunities for advancement.
•The luxury industry is susceptible to economic downturns impacting job stability.
•Limited public information about work-life balance and company culture.

Why Chanel

•Chanel's legacy of innovation in fashion and beauty sets it apart.
•The brand's commitment to craftsmanship ensures high-quality products.
•Chanel's influence in the luxury market offers unique career experiences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Chanel

Chanel

chanel.com

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Chanel is a French luxury fashion house known for its haute couture, ready-to-wear clothes, luxury goods, and fashion accessories. Founded by Coco Chanel, the brand is synonymous with elegance and timeless style.