Are you an experienced and forward-thinking ServiceNow professional eager to work on complex enterprise platforms? This role provides an opportunity to design and deliver robust ServiceNow solutions across IT service management, discovery, digital experiences, and AI capabilities. You will collaborate with cross-functional stakeholders to deliver scalable, secure, and high-performing outcomes.

About the Team

The ServiceNow Platform Team is responsible for the design, enhancement, and support of ServiceNow capabilities including ITSM, Discovery, CMDB/CSDM, integrations, and AI features. The team works closely with architecture, operations, security, PMO, and business stakeholders to drive operational excellence and platform maturity.

What You will be doing

• Design, develop, and maintain ServiceNow applications using server-side and client-side scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions).
• Customize and support ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Design and enhance user experiences using Service Portal, Workspace, and UI Builder frameworks.
• Develop custom widgets, components, pages, and experiences aligned with UX and accessibility standards.
• Implement and support ServiceNow Discovery (horizontal and pattern-based discovery).
• Troubleshoot and optimize Discovery issues related to credentials, MID Servers, probes/patterns, and schedules.
• Design and maintain CMDB data models aligned with CSDM, ensuring accurate relationships and service mapping.
• Ensure CMDB data quality through identification rules, reconciliation rules, and health dashboards.
• Support CSDM adoption and CMDB governance initiatives.
• Build and support integrations using REST/SOAP APIs, IntegrationHub spokes, and scripted solutions.
• Configure inbound and outbound web services, data sources, and transform maps.
• Work with MID Servers for integrations, Discovery, LDAP, and orchestration use cases.
• Configure and support PPM modules including Demand, Project, Resource, and Financial Management.
• Support and enhance Now Assist and AI-driven experiences, including Virtual Agent and AI Search.
• Implement role-based access controls (ACLs) and follow secure development practices.
• Monitor and optimize platform performance, scalability, and maintainability.
• Support ServiceNow upgrades and patching, including impact analysis, remediation, and testing.
• Ensure compliance with security, audit, and governance requirements.
• Collaborate with architects, business analysts, process owners, and PMO teams.
• Translate business requirements into technical designs and working solutions.
• Create and maintain technical and solution design documentation.
• Provide technical leadership, code reviews, and mentoring for junior developers.
• Consider business and operational impacts when applying technology solutions.
• Perform other related duties as assigned.

What you bring

Bachelor's degree in computer science, Information Systems, or an equivalent combination of education, training, and experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Strong hands-on experience with ServiceNow ITSM modules.
• Expertise in ServiceNow scripting using JavaScript (server-side and client-side).
• In-depth knowledge of ServiceNow Discovery, CMDB, and CSDM.
• Experience with Service Portal, Workspace, and UI Builder customizations.
• Hands-on experience with IntegrationHub, REST/SOAP APIs, and MID Servers.
• Experience or exposure to PPM modules and PMO delivery models.
• Understanding of Now Assist, Virtual Agent, and AI-powered ServiceNow capabilities.
• Strong understanding of ITIL and enterprise IT environments.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across cross-functional teams.
• Ability to estimate effort, prioritize tasks, and deliver solutions successfully.
• Proactive and willing to mentor and share knowledge.

What we offer you

Senior professional role requiring extensive ServiceNow platform expertise. Acts as a subject matter expert across ITSM, Discovery, CMDB/CSDM, integrations, digital experience frameworks, PPM, and AI capabilities. Provides technical leadership and mentors junior developers while exercising independent judgment.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass