Sprinkler Service Supervisor

Lead a High‑Performing Fire Service Team | Career Growth | Long‑Term Stability

Wormald, part of Johnson Controls, is New Zealand’s leading fire protection and fire alarm services provider, protecting people and property for 140 years. We specialise in the design, installation, testing, commissioning, inspection, and maintenance of fire safety systems across New Zealand.

We’re seeking an experienced Fire Sprinkler Service Supervisor to lead our Lower Hutt fire sprinkler service team, overseeing daily operations, technical compliance, and customer delivery across sprinkler servicing, preventative maintenance, and reactive works.

This is an ideal opportunity for a Senior Sprinkler Technician, Fire Sprinkler Supervisor, or Fire Protection Services leader ready to step into a structured leadership role with a market‑leading organisation.

Why Work at Wormald?

• NZ’s most established fire protection company

• Backed by Johnson Controls – a global building technologies leader

• Long‑term job security in a recession‑resilient industry

• Strong team culture focused on safety, quality, and compliance

• Career progression in fire services management and leadership

• Work that protects lives, assets, and critical infrastructure

The Role: Fire Sprinkler Service Supervisor

You will be responsible for the end‑to‑end supervision of fire sprinkler service operations, ensuring all work meets NZ Standards, compliance requirements, and customer expectations.

This role combines technical fire sprinkler expertise, people leadership, and commercial accountability.

Key Responsibilities

Fire Sprinkler Service Operations & Compliance

• Supervise fire sprinkler servicing, inspections, testing, defect rectification, and reactive fault response

• Ensure compliance with NZS 4541, building regulations, and contractual requirements

• Maintain high standards of workmanship, quality assurance, and documentation

• Ensure all service work is completed safely, on time, and to specification

Leadership & Team Management

• Lead, mentor, and develop a team of fire sprinkler technicians and service personnel

• Conduct performance reviews and provide ongoing technical and leadership coaching

• Promote a strong Health & Safety culture, including toolbox talks and PPE compliance

• Ensure incidents, near misses, and hazards are reported and managed correctly

Scheduling, Commercial & Customer Management

• Coordinate job scheduling, resourcing, and technician dispatch

• Monitor department profitability, budgets, and financial performance

• Ensure service jobs are invoiced within 48 hours of completion

• Build strong client relationships with facility managers, building owners, and contractors

• Identify service opportunities, variations, and new business within existing accounts

What We’re Looking For

• Proven experience in fire sprinkler servicing or fire protection systems

• Previous experience supervising or leading trade or service teams

• Strong knowledge of fire sprinkler systems, compliance, and service delivery

• Background in fire sprinkler, mechanical, plumbing, or building services industries

• Confident communicator with customers and internal stakeholders

• Strong organisational, planning, and job management skills

• Full NZ Driver’s License

• NZ Residency/Citizenship or a valid NZ work visa

What You’ll Get

• Competitive salary package

• Fully maintained company vehicle

• Incentive scheme

• Ongoing fire industry training and leadership development

• A leadership role with real authority and support

Ready to Take the Next Step in Your Fire Industry Career?

Apply now or for a confidential discussion contact Janis Sotelo at janis.sotelo@jci.com

Pre‑employment checks apply, including medical, criminal record, and drug & alcohol testing.

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